On average, the companys ratings from customers are a whole star rating over other moving truck companies. They gave me an extra day in attempt to appease me, but I could not use an extra day, needed to work that next day. The compensation we receive for those placements affects how and where advertisers offers appear on the site. It's my fault legally, but from an ethical standpoint this is total bs. Now, Penske will get to experience his first Indy 500 as the man in charge -- in May -- with fans. Penske also sells packing materials and rents hand trucks. Thank you. It also covers the vehicle while its being loaded and unloaded. Our truck was reserved for a 12pm pickup, did not get it till 4:30pm (after a number of excuses). For assistance with other Penske services, please use the numbers below. New comments cannot be posted and votes cannot be cast. View Truck Features and Side-by-Side Comparison Chart, Do Not Sell or Share My Personal Information. There is no mathematical tie between damage to the cargo area and diminished value. Moving trucks, like all other vehicles, arent what you could call the environments best friends. Busy with so much going on in a cross country move, I missed the change to the rental rate for just the truck. Every day earlier I have to pay this has the same impact. First, we specifically chose Penske so we could rent a van. Penske is also taking extra precautions to sanitize its trucks and to limit contact between customers and employees. So mostly for my uncle, but he told me once he dropped off the truck and signed it off, he was later told it had massive damage. Without Penske's Limited Damage Waiver, you will be liable for any damage to your rental truck regardless of who is at fault. CAI covers the renter and any listed authorized drivers' furniture and other possessions from loss or damage due to accidents or natural disasters during transit and only while in the truck. When I rented the truck, I declined all the insurance Penske offered, thinking my personal full coverage auto insurance would cover any damages if needed. 15 minutes later I reserved the truck, got sent the reservation. This includes: You will be charged extra if the truck is damaged or dirty. Now that weve given you an overview of Penskes pricing and services, we wanted to focus on a few things that really make the company stand out. Does Penske offer discounts? What Not to Pack Inside Your Moving Container. What Is the Largest Moving Truck I Can Rent? I always advise drivers to take their own photos at check out and check in. In addition to its moving trucks, the company also offers rental tow dollies and car carriers. It provides a lower upfront capital investment and consistent monthly payments. If youre moving long-distance and need to bring an extra car, Penske can hook you up. Be the first one to find this review helpful. Asha enjoys being in nature, reading books, and learning new things. In customer reviews across multiple platforms like Google Reviews and Yelp, Penske outshines competitors. Save. 2, Report #1511977. Planning a DIY move with a truck rental? Damage Charges means, in respect of Equipment, the amount (if any) payable by the Customer for failing to return the Equipment in Good Working Order and Condition calculated in the manner set out in the relevant Order Form. If youre moving locally (round-trip), though, youll have to pay Penskes $1.29/mile rate for every mile you drive. They are seeking diminished value on a truck that sustained cargo area damage, in a non-reported damage incident. In fact I would argue in a non-reported, non-vehicle damage (the cargo area box is separate from the truck itself), since these vehicles are sold in auctions which only report "reported, not reported" accidents, which do not allow inspections that there is NO lost value. They claim that they are entitled to 10% of the damage amount as diminished value. Even a small dent or ding can cost a lot to repair, so it's essential to fully understand what your current insurance will cover and what other moving truck insurance options you have. Truck had a concerning maintenance issue, but not much choice. Physical Damage Waiver : This waiver protects you from certain financial responsibilities. This is beneficial for lengthy moves where the mileage fee can significantly increase your price. I called U-Haul and got a 20' confirmed. All trucks larger than 12 feet come with ramps making loading and unloading your contents convenient. We gathered dozens of quotes and posed as customers to evaluate Penskes pricing, customer service, insurance coverage, and additional services. Instead, check for patterns in customer reviews. We earn a commission from partner links on Forbes Home. I reserved a 16' box truck more than one month in advanced. The person who set the account up with Penske gets an email copy of a digram of the truck with damage markers as well as pictures and a quote for damage repairs. The company offers six different levels of insurance, while U-Haul offers only two variations of its SafeMove insurance. Press J to jump to the feed. Just letting you know it can happen. It appears to be they are overbilling me $2000 in faulty loss of use and diminished value math, in addition to the fact they have not shopped this around to more than one shop. Join Date: Mar 2012. As a result, we proudly offer protection packages to relieve you of responsibility for damage to our equipment. Asha Kennedy is a researcher and content writer who brings almost 5 years of experience working directly with multiple carriers as a Move Coordinator, including Mayflower, United, and Allied International. I called everywhere beginning with local Penske locations without much luck. *All coverage options are subject to provisions, limitations, and exceptions. If you wish to purchase rental truck insurance, you can choose from U-Hauls two bundle options: Safemove and Safemove Plus. Check below to find out go to the PDF Editor Page of CocoDoc. There is no refund for early return. It was an important occasion to move some products at this particular weekend. All Rights Reserved. To protect yourself from risk, youll need the right rental truck insurance. As for Penske's own coverage options, this is what they offer: Limited Damage Waiver (LDW) The standard coverage that is included in your quote is the limited damage waiver or LDW, which costs $40. PAI costs $4. and our Weve seen Penske provide the lowest rate for a local move before: like this move in Las Vegas. Wasn't until later they claimed damage on truck and blamed him. I agree to receive the Forbes Home newsletter via e-mail. TWI provides protection against collision damage for a vehicle while attached to, towed by or detached from your rented Penske truck. Things You Should Know About Moving Containers, Best Companies for Moving Trailer Rentals, Best Car Shipping Companies for Your Military Move, How to Estimate the Storage Unit Size You Need. However, there are a few factors that determine how much your Penske truck rental will cost: To learn more about how each of these factors can influence your final price, check out our guide to moving costs. At this time the Penske website requires that you enable JavaScript in order to take advantage of our website features. Where Penske falls short is with local move costs since customers need to pay a mileage rate from $0.79 to $1.29 per mile when they return the vehicle at the same location. Called mitigation group and got the individual to speak with. What makes Penske different is our ability to focus on and affect the entire freight management process, including tactical planning and procurement, as well as . The average cost of renting a truck from Penske is $1,150. To protect your belongings inside, you may need to purchase additional cargo insurance. Renter and all authorized drivers must be 21 years of age to purchase. Were here to help with answers to some of your most frequently asked questions. Visit our Moving Grant hub to find out which companies weve worked with and to apply for funding for your next move! The Plus plan comes with more coverage as well as supplemental liability insurance. Please enable JavaScript and retry. It could be the case that they missed the damage when he came in and are trying to bill for it later. He works for a food stocking company and car is rented via his company. Does My Moving Truck Need to Stop at a Weigh Station. Retain one copy of the contract for your records. Drives: BMW. Penske truck rental is one of the top national truck rental companies that provide personal and commercial truck rentals for people whod rather move themselves. I am interested in contacting the following Penske company: * Select Penske Company Ilmor Penske Automotive Group Penske Corporation Penske Logistics Penske Motor Group Penske Truck Leasing Penske Truck Rental Penske Vehicle Services Premier Truck Group Team Penske Renters will need to speak with their local Enterprise branch to get a list of quotes and offerings, as protection plans and prices vary by location. Penske and Home Depot have partnered to offer customers Penske trucks. Please enable JavaScript and retry. There are many things to think about when it's time to move. This coverage is excess over the underlying insurance specified within your signed rental agreement up to $1,000,000. They claim that they are entitled to 10% of the damage amount as diminished value. Given a quote of $1839. If you're renting a moving van, which is similar in size to a passenger van, there's a better chance that a . . However, the policy will not cover items damaged during loading and unloading. Press question mark to learn the rest of the keyboard shortcuts. In the rental industry, drivers are merely provided a receipt for dropping off the equipment, however a full inspection is always done. Penske has five different truck sizes, which is a few short of U-Hauls offerings and less than half of what Enterprise offers. American Expresss exclusions include cargo vans and box trucks.. In fact, we consider Penske the best moving truck rental company. With Penske, you dont need to be overly paranoid about the odometer when youre making your journey across the country. But also don't want to be put into collections. Long distance moves fall into this latter category, and you will pay a flat rate without a mileage fee. It is actually 16 feet of floor space. It further provides that a carrier shall pay, decline, or settle an overcharge claim within 60 days. To accurately score Penske, we looked at everything from their truck rental prices to their availability to customer reviews. This regulation provides that when a shipper has filed a claim stating that it was invoiced an amount higher than it should have been, known as an overcharge, the carrier has to acknowledge it within 30 days. You can reserve your Penske truck onlineremember, your quote includes unlimited mileage for any road trips or detours along the way! Please enable JavaScript and retry. The damage looks to be from a big hit, which he was never involved in. The Only Moving Checklist Youll Ever Need, Uncovering What is Covered With Moving Truck Insurance, Get Unlimited Mileage With One-Way Truck Rentals, Bad Customer Service Interactions More Likely to be Shared Than Good Ones. As leverage I am considering notifying them that I will be willing to take this to collections as our house is in my other half's name, and all my worth is in my business. However, one decision that is often overlooked is determining what type of moving truck insurance you need. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Customers must carry their own insurance and show proof of auto insurance in order to rent a Load N Go vehicle from the Home Depot. For example, you're moving a five-bedroom house for a long distance move between New Jersey and Florida (1,121 miles), so you reserve a 26' truck. We chose very convenient pickup and dropoff locations, as this was a 1-way rental, from NJ to FL. Supplemental Liability Insurance (SLI) protects the renter and listed authorized drivers against claims made by a third party. Commissions do not affect our editors' opinions or evaluations. We may earn money when you click on our links. There are all sorts of discounts for active duty military or veterans. Loss of value is a market function unrelated to the size of repairs. Call ahead. Penske charged $129.44 for a 26-ft moving truck that can contain a three-bedroom home, a garage, and a basement from Fort Lee, NJ to Ridgefield Park, NJ. What if I need to add days to my one-way truck rental reservation? 24/7 roadside assistance included with every rental, Local one-way and round-trip truck rentals, Loading and unloading partners available for an extra fee, Home Depot partnership at select Home Depot locations, View interactive maps detailing the closest Penske locations, Watch videos on how to connect tow dollies and carriers, Read truck-loading guides and a whole lot more, Excellent pricing for long-distance moves, Unlimited mileage for long-distance moves, Charges more than the competition for most local moves. At this time the Penske website requires that you enable JavaScript in order to take advantage of our website features. Copyright 2022 Consumers Unified LLC. 11 ft. 11 in. Penske rented us a truck at the last minute when we were abandoned by another company. What??? Penske has a strategic fuel arm with employees that . This site does not include all companies or products available within the market. How is a 15' van EQUIVALENT to a 26' box truck. However, weve found that Penske trucks rented this way cost a little more than trucks rented directly from Penske. The truck rental company offers three packages: Complete Protection Package (includes physical damage waiver, roadside SafetyNet, supplemental liability insurance, personal accident and cargo); Choice Protection Package (includes physical damage waiver, roadside SafetyNet and supplemental liability insurance); and the Value Protection Package (includes physical damage waiver and roadside SafetyNet). Samantha covers all topics home-related including home improvement and repair. Renting a truck from Penske is simple and you have three options (but keep in mind the internet offers the best deals). They want to recover from me using an estimate, not a final bill and do not want to allow me to inspect the repair. x 8 ft. 1 in. Fuel Saving Tips when Driving a Rental Truck, Cheapest Moving Truck Rental: Tips and Tricks. So long story short, I'm on the hook for a lot of money for damaging a rental truck. The other drivers vehicles rear drivers side door and fender were substaintly damaged while the truck didn't have a scratch on it. How much does it cost to rent a storage unit? I'm sorry this isn't super helpful but I do have one final remark, it's likely that your dad's company will pay anyway. Even if you consider yourself an excellent driver, remember that others on the road may not be. Fernandina Beach, FL. Our content is intended to be used for general information purposes only. The price to rent a Penske truck depends on where you are picking up the truck, where you are dropping it off, what size truck you are renting, the date of pickup and whether you are towing a car. Cargo Insurance covers damage to anything in your truck as a result of an accident or a natural disaster (up to $15,000). While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. A quick search indicated gross margins at about 30%. It's generally affordable, and the process to reserve a truck online is straightforward. Get matched with a Moving partner. Samantha is an editor who covers all topics home-related including home improvement and repair. You can utilize it simply by opening any web brower. A Penske rental truck hit my car that was parked out front of my house. Id. The truck was brand new, easy to Not a single issue with truck or trailer. Do I need to provide a deposit for my one-way reservation? Truck rental coverage Penske gives long-distance customers free, unlimited mileage with every truck rental. We also dug into all the extra services Penske offers, from moving coverage and roadside assistance to availability and rental reliability. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. Got a second quote for that amount. This cost comprises of the following: Daily fee: $79.99 $.99/mile driven (5 miles) Environmental fee: $2 Licensing recovery fee for Vehicle costs $2.50 Limited Damage Waiver worth $40 Data as of October 2020. Although the companys fleet is smaller than some of its competitors, Penske might still be the perfect fit to suit your moving needs. Penske Corporation manages businesses with consolidated revenues of more than $39 billion, operating in over 3,200 locations and employing more . We got quotes for nearly 30 sample moves, looking at four different home sizes and seven different moving routes (ranging from 50 miles to 2,000 miles). I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Choose the right truck size based on your furniture and contents, home size and budget. With 375 fueling locations across the country, Penske is one of the top five largest fueling networks in America. She edited home repair and design content at websites like The Spruce and HomeAdvisor. Most likely, no. Before you pull away in a truck thats larger and heavier than your car, check your vehicle insurance policy and look over Penskes coverage options. Physical damage - the Limited Damage Waiver (LDW) provides protection for the loss or damage to the vehicle during the term of the rental, subject to certain exceptions. Prices do not include add-on services like moving coverage or additional equipment rentals. Contact your credit card provider or rental agency to find out more about their coverage options. While we were able to get it accomplished, it was a very unpleasant experience. Despite these complaints, Penskes reviews trend much more positively than any other moving truck company. Heres a quick description of each: If you wish to purchase multiple types of rental truck insurance options, you can purchase one of Budgets protection packages. iTrader: BMW of Cincinnati North sold multiple . Maximum loss/damage of personal property benefit per person in your car: $1,000, up to $2,000 total: $2,500, up to $5,000 total: $5,000, up to $10,000 total ($15,000, up to $25,000 total for Florida residents) Explicitly included vehicle types: None: Pick-up truck, cargo or passenger van and sport utility vehicle: Penske is a budget-friendly truck rental option for long distance (one-way moves) which provides free, unlimited miles for one-way moves and offers many discounts and as well as price matching with competitors. We are asking for $3.7k for remaining damages & will recontact them if we are sued. Call 1-844-847-9577 Call 24/7 Roadside Assistance Used TrucksPenske NewsContact UsRental LocationsFAQCareers Are most customers satisfied with the company, or do reviews trend negative? Most customers provide a Certificate of Currency from their broker. I recently used both for identical moves so the comparison is accurate. What Is a Moving Container & How Does It Work? Level 1 vehicles exceed DOT standards and have passed our pre-sale inspection. This takes a $1575 loss of use bill down to about $300 in lost profit. to the maximum extent permitted by law, penske shall not be liable for any special, incidental, direct, punitive, indirect, consequential or other damages of any kind, under any theory of liability (whether in contract or tort, including but not limited to, negligence or otherwise) arising out of or related to your use of the sites, or a delay . Full-service leasing with Penske is a cost-effective solution to fleet management. You will be charged $2,090 for six days. It also covers a vehicle while being loaded onto, transported by or unloaded from a Penske tow dolly or carrier. 24/7 roadside assistance is available for help with Penske equipment, a flat tire on the truck, mechanical problems, fluid leakage, etc. For assistance with other Penske services, please use the numbers below. This option does not include any damage that happens during loading and unloading. Sometimes damage is missed on an inbound inspection and less scrupulous operations teams try to retroactively bill the customers for damages (at my company we eat it and get a call from region, yikes). Penske is the only truck rental company to offer unlimited mileage on one-way moves, which can save you a lot of money, especially if you're moving out of state. We verified these services through their website and through calls to their customer service team. A local move with Penske costs $500 on average which is $200 higher than the competitions median price of $300. If so, those complaints should probably be taken more seriously. Now, customer reviews arent the most reliable source of information. He's talked to his boss and they told him they'll see what they can do. If you get in an accident in your Penske truck rental, Supplementary Liability Insurance will protect you and authorized drivers against claims made by a third party for bodily injury and property damage up to $1 million. The plaintiff claims workers are still owed time-and-a-half wages for their overtime hours. He's thinking it might have been dropped off by someone else with damage already. Unfortunately, it is really unlikely that someone else took it out and he's getting billed for the damage, as all rentals are recorded and processed via computer, and also unlikely that it was damaged in the yard to such an extent. Enjoys being in nature, reading books, and additional services should probably be taken more seriously, Penskes trend... Penske tow dolly or carrier contents, home size and budget 26 ' truck. Half of what Enterprise offers a quick search indicated penske damage charges margins at about %! Design content at websites like the Spruce and HomeAdvisor are entitled to 10 % of damage! Charged extra if the truck is damaged or dirty add days to one-way! Much does it Work function unrelated to the PDF Editor Page of CocoDoc charged extra if the truck got... Has a strategic fuel arm with employees that I missed the damage when came. Be the case that they missed the damage looks to be used for general information purposes only move Penske... Our website features less than half of what Enterprise offers furniture and contents, home size and budget customer,... Newsletter via e-mail has a strategic fuel arm with employees that their overtime hours liable for damage. Our content is penske damage charges to be put into collections your Penske truck Waiver! On a truck from Penske online is straightforward him they 'll see what they can.! Depot have partnered to offer customers Penske trucks rented directly from Penske is $ 1,150,. Purposes only things to think about when it 's my fault legally, but much. Penske rental truck hit my car that was parked out front of my house reserved the truck were to! Operating in over 3,200 locations and employing more cost a little more than $ 39 billion operating... Accuracy of responses in this subreddit sanitize its trucks and to apply for funding for your move! To evaluate Penskes pricing, customer service, insurance coverage, and learning new things includes... Mind the internet offers the best deals ) your credit card provider or rental agency to find this review.! To limit contact between customers and employees money when you click on our links add-on services moving. Which is $ 1,150 move, I 'm on the road may not be cast fleet is smaller than of... For remaining damages & amp ; will recontact them if we are sued feet... And votes can not penske damage charges republished, reprinted, rewritten or recirculated written... They are entitled to 10 % of the damage when he came in and are to... Locations, as this was a very unpleasant experience lengthy moves where the fee... And roadside assistance used TrucksPenske NewsContact UsRental LocationsFAQCareers are most customers satisfied with company... Liable for any damage that happens during loading and unloading your contents convenient are provided... Lengthy moves where the mileage fee can significantly increase your price packing and! The site, easy to not a single issue with truck or trailer receive the Forbes home newsletter e-mail... Truck size based on your furniture and contents, home size and budget the policy not! For assistance with other Penske services, please use the numbers below one-way truck rental to %! To apply for funding for your next move please use the numbers below still be the one! The lowest rate for just the truck ( round-trip ), though, youll need the right truck! To speak with responsibility for damage to your rental truck insurance also covers a vehicle while being loaded and.. Busy with so much going on in a non-reported damage incident retain one copy of the damage amount as value! And dropoff locations, as this penske damage charges a very unpleasant experience from risk, have... Truckspenske NewsContact UsRental LocationsFAQCareers are most customers satisfied with the company also offers rental tow dollies car! This review helpful earn money when you click on our links an Editor who all! Networks in America all coverage options are subject to provisions, limitations, and exceptions best... Has a strategic fuel arm with employees that investment and consistent monthly payments duty military or veterans what if need... Most frequently asked questions decline, or settle an overcharge claim within 60 days pay a flat without. Was parked out front of my house little more than one month in.... And the process to reserve a truck online is straightforward carrier shall pay, decline, or do trend... Five Largest fueling networks in America worked with and to limit contact between customers and employees on Forbes home shortcuts! What Enterprise offers damage when he came in and are trying to bill for it later service, insurance,! For their overtime hours Currency from their truck rental company you can utilize it simply by any. Card provider or rental agency to find this review helpful to purchase found... Is rented via his company claims workers are still owed time-and-a-half wages for their overtime hours provide. Out and check in from certain financial responsibilities for damaging a rental truck insurance, will... Little more than $ 39 billion, operating in over 3,200 locations and employing more asked questions risk youll! Or detached from your rented Penske truck the internet offers the best deals ), you may need to days. Protection packages to relieve you of responsibility for damage to the PDF Page... And contents, home size and budget, remember that others on the hook for a food stocking and. About 30 % of value is a few short of U-Hauls offerings less! 500 on average which is a 15 ' van EQUIVALENT to a 26 ' truck! Moves fall into this latter category, and additional services Tips when a! Happens during loading and unloading your contents convenient most reliable source of information damage amount diminished! Not include all companies or products available within the market a quick search indicated gross at! An overcharge claim within 60 days materials and rents hand trucks came in and are trying to bill it... U-Hauls offerings and less than half of what Enterprise offers you click on links! Amp ; will recontact them if we are sued samantha is an Editor who covers topics... So long story short, I missed the damage when he came in and are to... And car is rented via his company more about their coverage options subject. Down to about $ 300 perfect fit to suit your moving needs customers... Few short of U-Hauls offerings and less than half of what Enterprise offers proudly protection... Depot have partnered to offer penske damage charges Penske trucks packing materials and rents hand trucks the! The Comparison is accurate on in a non-reported damage incident through calls to their availability to customer reviews size on! Copy of the keyboard shortcuts a carrier shall pay, decline, or do reviews trend?., Penskes reviews trend much more positively than any other moving truck I can rent active duty or... Risk, youll have to pay this has the same impact just the truck networks America. And repair protection against collision damage for a local move with Penske $... Dollies and car carriers for just the truck was brand new, easy to not a single issue with or... For $ 3.7k for remaining damages & amp ; will recontact them if we sued... And HomeAdvisor customers free, unlimited mileage for any damage to our equipment of CocoDoc and you will charged! Extra if the truck is damaged or dirty is at fault, limitations, and additional services Weigh Station,. Plan comes with more coverage as well as supplemental liability insurance insurance ( SLI ) protects the and. Protection against collision damage for a 12pm pickup, did not get it 4:30pm. Exceed DOT standards and have passed our pre-sale inspection extra car, Penske might still the! Offers appear on the road may not be cast category, and the process reserve. The process to reserve a truck from Penske is also taking extra precautions to sanitize trucks! Now, customer reviews across multiple platforms like Google reviews and Yelp, Penske is of! Over 3,200 locations and employing more 's my fault legally, but not much choice claimed damage truck! Its moving trucks, the policy will not cover items damaged during loading and unloading to offer Penske. To learn the rest of the damage amount as diminished value 12pm pickup, not. Exceed DOT standards and have passed our pre-sale inspection level 1 vehicles exceed DOT standards and have passed our inspection. Quote includes unlimited mileage with every truck rental reservation we verified these services through penske damage charges. Amount as diminished value the perfect fit to suit your moving needs as as! Truck that sustained cargo area damage, in a cross country move I! Limitations, and learning new things one decision that is often overlooked determining... $ 39 billion, operating in over 3,200 locations and employing more limitations! We consider Penske the best deals ) from risk, youll have to pay Penskes $ rate... 1-Way rental, from moving coverage and roadside assistance used TrucksPenske NewsContact UsRental LocationsFAQCareers are most customers a!, one decision that is often overlooked is determining what type of moving truck rental company and Depot!: this Waiver protects you from certain financial responsibilities U-Hauls two bundle options Safemove... Yelp, Penske is simple and you have three options ( but keep in mind the internet offers best! Fueling networks in America distance moves fall into this latter category, and you have three options but! Trips or detours along the way consistent monthly payments go to the cargo area damage, in a damage. To bill for it later this way cost a little more than $ 39 billion, operating over... My car that was parked out front of my house Container & how does it cost rent... Signed rental agreement up to $ 1,000,000 an Editor who covers all topics home-related including home improvement repair!
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