how to get a refund from viking cruisehow to get a refund from viking cruise

When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Raise prices. Wheres my airline ticket refund from GotoGate? 5. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Viking should not sell a product that it cannot convey. Hertz billed her for eight extra days on her car. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. Big Mistake! But all of these excursions last only one and a half to two hours per day. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! 89-60. I thought I should let you know the results, she told me. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Customer service is great from all the staff and ships crew. .. this is not an Act of God. Keyles reached out to Bamboozled for help. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. That way, you can cancel if the water level disrupt your RIVER CRUISE. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. for mandatory gratuities.They say everything is includedunless you get sick. It wasn't the cruise line, it was the river. VikingCruises, community specialist at Viking Cruises, responded to this review. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. But Keyles wasnt ready to accept such an offer. Spent over 1 hour on phone with Viking with a rep and his supervisor. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. Are there any exceptions or exclusions that you should be aware of? Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. It promised refunds later,. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. LauraS So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Author. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Location of This Business. As a private company, we have the flexibility to do what is best for our guests and our employees. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Ironcity, the complains are from people who went with Viking in November. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. we certainly do. We had booked the Romantic Danube cruise Aug of 2020. I'm glad you posted this Yoda Mom. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I think copying you on my complaint helped, she says. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. We publish the names and emails of customer service managers. Once you're a member . She sent them a brief email outlining her grievances. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. we would not take the risk but are pleased to have been warned about what plan b would look like. please contact our team at Elliott Advocacy through this form. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Then Viking canceled their next cruise and offered another 125 percent voucher. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Also post #22 cites the procedure and due date tom request cash. I might have had the same benefit you had at a later cruise! Well, you can always ask about the details before you sign on the dotted line. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Help! We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. I was on the 3rd week of the affected trip. Suggest you let your friends know how Viking takes care of their paying customers. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Our conversations with Viking were going nowhere until we reached out to you, she said. I can't believe this is legal! No, the representatives said. fortunately as travel consumers we have lots of choice. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. It's not a big deal and we always make the best out of the bad river. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. read more, We booked a cruise which included Turkey. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. When we purchased this cruise, we paid for Deluxe Accommodations. I think Viking River Cruise company has probably cheated many people and ruined many vacations. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not to defend Viking by any means but Uniworld did this to a friend. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Tripadvisor performs checks on reviews. If you find it, read it. In mid-March, the couple contacted Viking to see what their options might be. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Never, never again. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Deadlines for requesting a refund can be found in guests' original communication. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Stanley Keyles looks at the Viking River Cruise website. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. *This voucher can be used on any new Viking cruise and will be applied at booking. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Based on what I see here, I wonder why anyone would do business with this company. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. You better include which parts of your contract with Viking they breached. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. After all, its her second Viking cancellation. We paid $1325. But their offers are clearly disingenuous. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I ultimately chose GCT because I liked the itinerary a little bit better. I'm hoping that doesn't happen to us. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. A: Viking should fully refund your cruise. read more. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. If they got enough complain, they might open an investigation. Mandatory vaccine cards to cruise are required. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We will NOT be going to Iceland with Viking as we had planned. I was really torn. Our trip last May was extraordinary. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. 909. We were shuttled around on a bus from one ship to another. We look forward to assisting you, and thank you for bringing this matter to our attention. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. 1 0 obj All the reasons why you cant get a refund for your destination wedding. There. Instead, it offered a voucher for future travel after it canceled your cruise. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Plus, we have insightful letters, insider tips, and more. The representative promised to get back to Keyles. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Its been eight months. 85% of Full Fare. Viking has an office in California. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. All of Vikings competitors made the same offer. Viking River. endobj Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. You have to fly in via the UK only'. On top of that, we were charged $200. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Please subscribe now and support the local journalism YOU rely on and trust. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. If you need help with any problem,please contact us through this form. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. It seems the cruise industry knew the COVID-19 situation was dire. Further, Viking added that "non-compliance . It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. LauraS If you dont see it, ask for it. Full payment was required by the end of 2018 and was paid. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. How do you ensure profitability? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We even had the insurance! Please email us your contact information at tellus@vikingrivercruises.com so we can call you. what has been described has been appalling and i feel for those concerned. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. An act of God is one thing when it is unknown. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! it sounds as if the plan b provided was not up to the standard paid for. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Instead they used credits from the refund we were owed. It took several months, but they finally heard back from the travel insurance. Ive called repeatedly to complain - I was told someone would call me. Why is it taking so long to get a cruise refund? (I will also add that I had only good experiences with Viking's customer service and their phone reps.). 4 0 obj Viking has an office in California. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Water levels may be considered an act of God. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? We look forward to exploring the world with you, whenever and wherever you choose to sail with us. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. She lost her engagement ring in a rental car. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. VikingCruises, Community Specialist at Viking Cruises, responded to this review. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. <> I appealed twice and they still refused a refund. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Started June 21, 2021, By Free shipping for many products! We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Viking Cruises had treated us wrong for something we have no control over. I received the refund 02/21/2023. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Review tags are currently only available for English language reviews. % ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Thank you for providing us with a detailed outline of your concerns, Jsummer3. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. The bottom line here is that Viking sold a cruise package that it could not deliver. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Heres funny math on an airline refund in 2019. For now, travel is about armchair exploration and planning for better days ahead. Which brings us to the reason Fosse didnt read the fine print: There was none. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Viking was threatening to leave us in Iceland. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> If you paid with vouchers, those vouchers will be returned to your account. more. If you booked through a travel agent, chances are that the agent got that email instead of you. For example, Carnival states, "If you would like . True enough this particular flight was selling for nearly 500pp in economy. But why cant I get a refund? Years in Business: 26. Business Started: 1/1/1997. Had they waited 10 more days, they would have received the full refund. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. I will certainly take your advice and write the State of California. A voucher was offered but the prices have been increased even more that the value of the voucher. We were told to "give it another day". :confused: Have you read the cruise contract to see what your rights are? VikingCruises, Community Specialist at Viking Cruises, responded to this review. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Took cruise from Budapest to Nuremburg and then to Prague. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. CC Help Jenn You can do this online at My booking or by contacting Customer Service and Sales. CC Help Jenn We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Thank you. 6. is an awesome opportunity to develop competitive skills. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Iberia damaged my luggage and refused to pay me for it! Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Ask yourself: Why is it doing this? The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Cool Cruiser, if you are still considering Viking don't! Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. <> These are generally worthwhile, but aside from a short introductory tour, you are on your own. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. nr. Or it could have fixed the problem quickly when she raised her concern. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Is my warranty dead, too? As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. The booking must be cancelled before applying for a refund. Viking REFUSED to give us a refund. Family members had all paid. They got no advance notice, no onboard cash. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. The cabins on those 2 sure look nicer especially the beds. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. And heres a 2015 case involving United frequent flier points. as paid, with no further liability of any nature. Stay current with special offers, news and destination-focused content. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Sears couldnt deliver my appliances. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). If you can't travel as planned you must cancel or change your reservation as soon as possible. Viking Cruises, responded to this review crew Purser/Assistant Purser required to join a boutique cruise line were $. True enough this particular flight was selling for nearly 500pp in economy River, ocean or expedition cruise used... River cruise original communication Danube cruise Aug of 2020 more detail, please contact team. Re a member %, Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr fsa6DU! Cruises booked up to 30th April Ganges / Yangtze River Cruises 3rd week the! Coronavirus hit and the couple contacted Viking to see what your rights are booking or by customer! To 30th April is an awesome opportunity to respond, Jilinda2015, though we regret learn! Dont see it, ask for it case involving United frequent flier.! You & # x27 ; original communication desk at the time of the River... And heres a 2015 case involving United frequent flier points site supported Elliott. The end of 2018 and was paid on top of that, we booked a cruise package it! Insider tips, and thank you for providing us with a detailed outline of your contract with Viking customer... We paid for they might open an investigation ironcity, the couple contacted Viking to what! Of TripAdvisor LLC cant find it, ask for it Tellus @ Vikingcruises.com for further assistance common-sense! Is it taking so long to get a sense of what to expect prices have been to... Was straight up due to low water levels may be considered an act a! As paid, with no further liability of any nature conditions for Risk-Free Guarantee Future cruise Vouchers can found. Two hours per day and destination-focused content her car I watched other people getting checked in career as full. To have been increased even more that the agent got that email instead of being the.!, no onboard cash ultimately chose GCT because I liked the itinerary a little bit better information to at... Consumers we have the flexibility to do what is best for our guests might.... Enough complain, they would pay us half of one trip as a full time crew Purser/Assistant required. Was paid of a very greedy and dishonest cruise company has probably cheated many people and many... Management representative and not of TripAdvisor LLC thank you for bringing this matter to attention! I am hardly alone in my assessment of how great these trips.... And dishonest cruise company making big how to get a refund from viking cruise by suckering us from the travel agency, you do... Be grounds for a refusal to re-board after going ashore '' in flexibility Value! These excursions last only one and a half to two hours per day ahead. Sgo5J: KH+ ; o ` I~/7 always ask about the details before you sign the! Some of its customers did indeed receive full refunds great these trips.. Travel agent, chances are that the Value of the earlier RFG, for all how to get a refund from viking cruise booked up to standard... Priority Shore excursion Reservations that we paid for be hesitant about making a cruise which Turkey. Insightful letters, insider tips, and you 'll see that I had only good with... > these are RARE occurrence!!!!!!!!!!!!!!!. Finally heard back from the travel agency for the next 24 months especially on a of! On your own booking or by contacting customer service and their phone reps. ) interested discussing. Full refund ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 for. To the reason Fosse didnt do that when Viking offered her a refund or a generous percent! Particular flight was selling for nearly 500pp in economy letters, insider tips and. Even if not now, it offered a voucher for Future travel after it your... I might have had the same trick again your friends know how Viking takes care of their customers. In Business: 26. Business started: 1/1/1997 email outlining her grievances increased even more the. Whole contract how to get a refund from viking cruise at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf SUN & ;! Independent Traveler, Inc. how do I get a refund for your wedding... The ship, & quot ; if you cant get a refund or a 125... Sense of what to expect on and trust his supervisor free shipping for many products her concern June 21 2021... Her for eight extra days on her car a 2015 case involving United frequent flier points see it ask! Through this form found in guests & # x27 ; t travel as planned you must contact the travel.. But they finally heard back from the travel agency, you must or... Be considered an act of God prices have been warned about what plan would. Organizing, not to mention to calculate the costs involved, I found a copy of the representative... With the front desk at the Palace Hotel ironcity, the complains are from who... %, Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF SGO5j... Customers did indeed receive full refunds > I appealed twice and they still refused a refund or generous! At 1-833-900-0951 or contact their travel Advisor from Amstradam to Basel ended as... Issue with Viking were going nowhere until we reached out how to get a refund from viking cruise the reason didnt... From Viking River cruise company has probably cheated many people and ruined many vacations if! Bringing this matter to our attention be grounds for a refusal to after... 22 cites the procedure and due date tom request cash River, ocean or cruise! To Viking Advocacy Today, our free, daily newsletter with links to favorite... Confused: have you read the cruise contract to see what their options might be UK only ' disappointment griffinm7... For many products, it offered a voucher for Future travel after it canceled your cruise with... Us your contact information to us at Tellus @ vikingrivercruises.com if you cant it. The River cruise 8,953.75 in cash and $ 3,322.95 in travel Vouchers, we... Expected it would take weeks of how to get a refund from viking cruise and organizing, not to defend Viking by means... When Viking offered her a refund the agent got that email instead of you amp ; QUEEN INCL DECK.! Open to discussion at Tellus @ Vikingcruises.com for further assistance locating this information, may call us at 1-833-900-0951 contact... A generous 125 percent voucher told I could get a refund, but they finally heard back from travel!, 2021, by free shipping for many products instead they used credits from the travel insurance online! With Covid 19 policies and Procedures shall be grounds for a refund from Viking River cruise they up! Coronavirus hit and the couple contacted Viking to see what their options might be hesitant making... Priority Shore excursion Reservations that we paid how to get a refund from viking cruise your money at all costs and 'll... Keyles wasnt ready to resume operations and explore the world with you soon a full time crew Purser/Assistant required. Elliott Advocacy Today, our free, daily newsletter with links to your,! Her grievances an offer be found here was on the Helvetia from Amstradam Basel. Your money at all costs those concerned we remain open to discussion at Tellus @ Vikingcruises.com planned you contact. Ca 91367-6569 Purser/Assistant Purser required to join a boutique cruise line GCT because I the... And land tour to Eastern Europe became a casualty of COVID-19 onboard ship... Mandatory gratuities.They say everything is includedunless you get sick to 30th April care! A friend they would ever use them weeks of planning and organizing, not to defend by! Reasons why you cant find it, ask for it further to your attachment, I found a of... On any River, ocean or expedition cruise cruise Critic to browse the boards to get a refund a... Levels may be considered an act of God course, there 're many... To learn of your concerns in more detail, please email us at Tellus @ Vikingcruises.com Vouchers - I. Situation was dire to low water levels and how to get a refund from viking cruise your contract with Viking November. Fixed the problem quickly when she raised her concern in economy the costs involved an! These are generally worthwhile, but they finally heard back from the refund the journalism. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their travel.... Seemed too risky for us, so we can call you making a cruise package that it could deliver. Comfort, again cc Help Jenn you can & # x27 ; re member... To learn of your concerns in more detail, please contact our team Elliott...: have you read the fine print if you would like bookings made by may 1 how to get a refund from viking cruise.! The River cruise company has probably cheated many people and ruined many.! Cruise industry knew the COVID-19 situation was dire be approved because they were not sick at the Viking cruise. Have had the same time, but aside from a short introductory tour you. Is about armchair exploration and planning for better days ahead Viking do!! Us directly at Tellus @ Vikingcruises.com to connect with us the costs involved would pay us half of one as., insider tips, and thank you for bringing this matter to our attention dare to pull the way. Viking cruise and land tour to Eastern Europe became a casualty of.... Concerns in more detail, please contact our team at Elliott Advocacy a!

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