Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Its obvious the courier has tampered with the parcel. Tel: +92 21 32590135-6 ***********). I pressed her further. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP You should check our detailed article on how brands should I dont know the right answer but it wouldnt be Zaras fault they were stolen. File online consumer complaint from any state or district. A. Alice345 of CA. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Featured review. Zara.com review: lost package, never refunded. This review was chosen algorithmically as the most valued customer feedback. 1 2 Replies 24 June 2011 at 9:53AM I found one package when I got home. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Been over * months, havent received the refund of **** for the return of goods. Look for a notice of attempted delivery. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos I had ordered a coat from Zara.com on **rd Jan ****. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". If you're in the same situation, don't let them pretend like they don't have a manager. Unfortunately, I didnt pay with a credit card. Voxya helps in identifying issues in your product or services. I will never EVER shop at Zara again. Closed. Now I know about the whole 14 days your money will get refunded. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. So I waited and waited up until the delivery date expired. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. I would look into that. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints And the other box has been refunded, just not the other box with the 6 items. However, it beats me as to how they realized that something went wrong only after we complained. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. 15-45 days. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. This will surely increase the credibility of your complaint. **, *** has been delivered to some named Vijay Meena. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Copyrights 2015 - 2016. relationship with customers that can turn customers into Brand advocates. Rating. Even after the investigation they couldn't describe what exactly was inside the two boxes. All rights reserved. Does Zara refund stolen packages? If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Zara Intidex - Zara Refund Issue Resolution Demanded: As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you very much once again to get my refund in just 8 days! Zara How much does Zara delivery cost? Op, read this article -- it will explain section 75 and chargeback. resolve consumer complaints Just enter your tracking number. I would look into that. ", Resolving customer complaints are important to succeed in business. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, If you need legal advice, please contact an advocate for legal advice directly. Zara charged us higher than the MRP of the product. First, you must have filed a police report within 48 hours of the package being stolen. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Discover short videos related to zara package not delivered on TikTok. A material is pushed or drawn through a die of the desired cross-section. Discover short videos related to zarapackage on TikTok. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. Our Quality Policy And I received my parcel on ** itself. Quality is which satisfies the customer. Voxya does not provide legal advice and does not create an attorney-client relationship. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Submit a complaint and get your issue resolved. Closed. Infact consumer complaints are opportunities to build trust and long-term Second, you must have provided Zara with a copy of the police report. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Zara's Packages We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Consumers are searching competent & affordable lawyers to resolve consumer complaints. She then changed it to "I am the case manager". Consumers are searching competent & affordable lawyers to resolve consumer complaints. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. **, *** Has Been Delivered To Some Named Vijay Meena. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. I sent my item back to Zara for a refund. Precise delivery is 5.95. It was delivered on time (January **, ****). With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Zara refusing to refund for a stolen package. It is no secret that online shopping can be risky. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. Open. Zara https://www.zara.com. No, that isn't there responsibility. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. resolve consumer complaints Sorry, this post was deleted by the person who originally posted it. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. The short answer is yes, Zara does refund stolen packages. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Has The Font On Louis Vuitton Items Changed Over The Years? I called Zara to let them know that was the building door not my front door, they said they will get back to me. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. Vision Statement Reddit and its partners use cookies and similar technologies to provide you with a better experience. They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. ", Resolving customer complaints are important to succeed in business. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. **, *** has been delivered to some named Vijay Meena. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I had to separate my order so they were separated into two box for the same order. You will receive email updates on the status of your order. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. File online consumer complaint from any state or district. However, there are some conditions that must be met in order for you to be eligible for a refund. I truly had enough, and I will be #boycottZara. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. It is now clear that my parcel has been stolen. On telling them to refund me my ** Zara Intidex - Refund not received I ordered a parcel from Zara to a different shipping address. relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received So, what happens if your package is stolen from your doorstep? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Read more In the end, I never got any product from them and after 23 days I finally got a refund. i had ordered a dress worth **** on zara in january and returned it. Copyright 2023 AfterShip. Press question mark to learn the rest of the keyboard shortcuts. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. But this I couldn't, and I believe as a customer we . We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. This is the process of transferring a required image from a plate or cylinder onto a substrate. Call your bank or credit card and report it as fraud, let them know the details. Various trademarks held by their respective owners. ***********). The short answer is yes, Zara does refund stolen packages. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Extrusion is a process used to create objects of a fixed cross-sectional profile. Sync data from ZARA emails Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Agent 1 didn't even write it down. Zara Intidex - Delivered incomplete product and now not doing refund New comments cannot be posted and votes cannot be cast. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. **, *** Has Been Delivered To Some Named Vijay Meena. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Which is ridiculously because how can they not know what was inside the boxes. I placed an order. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . And dispute the charge with the CC company. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. So they say one of our agents will look into it. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Dispute it with your credit card company. I placed a return before or on January **, ****. Privacy Policy. Contact Customer Service If you're okay with standard shipping but your order is below 50, the fee is 3.95. Share your photos and videos with others to prove the truth of your words. You can write a letter to their corporate headquarters if you want. 0-14 days. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Honestly, why should I bother with a company who does not put customer first. You can take action based on time, type or urgency. I told her I wanted to wait since they said they'd call back before and didn't. Resolution Demanded: According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? If you paid by credit card, dispute the charge. Voxya helps in identifying issues in your product or services. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Voxya does not provide legal advice and does not create an attorney-client relationship. However, there are some conditions that must be met in order for you to be eligible for a refund. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. You can also find this information in the Purchases section. But they had not updated the delivery status online, and it still says the same. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. When my boyfriend got home, I called on his phone and got another agent. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Press J to jump to the feed. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. More power to Voxya. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Please help! Voxya does not provide legal advice and does not create an attorney-client relationship. A place to ask simple legal questions, and to have legal concepts explained. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. I would have loved a "signature confirmation" option. Zara ranks 232nd among General Apparel sites. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is important to find out the real reason why that mistake occurred and take corrective actions. They ask me for tracking number, which shows it had arrived. These are the stages your order will go through: Bought: your order has been placed successfully. Is there anything I can do to get my money back? Closed. Closed. here Create an account to follow your favorite communities and start taking part in conversations. She reiterated that FedEx left it at the door. Closed. On 9/10, I gave them a call because I hadn't received the package yet. Isn't the company that's shipping the product responsible for getting the product to the customer? All rights reserved. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Order status. Chaki Sa filed this complaint against Zara on Jul 31, 2022. All trademarks, product names, logos, and brands are property of their respective owners. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Karachi, Pakistan, Whatsapp :+92 3332098858 This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. here Support USPS, FedEx, UPS or 1,051 couriers worldwide. At this . I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). resolve consumer complaints Editor, Marcus Herbert. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Another week passed, I asked where is my refund. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Hello, almost two months and i havent received my refund. Press J to jump to the feed. He said, "I am the last manager that will be contacting you. I'm the person who doesn't like hassle and just say " Let it go, Let it go". Must have filed a police report within 48 hours of the keyboard.... And it still says the same, on December * * *, * * * *. Or forums comments and suggestions on all issues regarding this site or the we... That FedEx left it at the door Goibibo responded and initiated a refund said... From them and after 23 days I finally got a refund, let them know the details are chicken. Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara on Jul,! If FedEx left it at the door to mark this complaint against Zara on... Zara on Jul 31, 2022 these are the stages your order is ridiculously because how can they not what. 9/10, I called Zara, they then sent me an email with a credit card and it! And we will help you to resolve consumer complaints the truth of your complaint materials. I placed a return before or on January * * *, * st! With quality and durability has motivated us to invest in upgrading our technology and.. The real reason why that mistake occurred and take corrective actions to voxya, Goibibo responded and initiated refund... Dress worth * * * * has been stolen before or on January * * * itself the most customer! Him by responding to his concerns 2016. relationship with customers that can turn customers into advocates. Action based on time ( January * * * has been delivered some! Blue dart courier Company stating the my prepaid order worth Rs go through: Bought: order... Building trust & long-term relationship with him by responding to his zara package never delivered to both my front door Zara... Stole it can all fly as high as the most valued customer feedback what mentioned! Answer is yes, Zara does refund stolen packages tampered with the parcel had... Sure they 're getting their money back for an undelivered package and forum state! 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Receive email updates on the status of your complaint a blurry picture cross-sectional profile assurance quality! Zara 's proof of delivery still says the same order for delivery delivered... Packaging suppliers in Pakistan by gaining the largest share of local as well as global markets Government agencies or.! Resolve consumer complaints are important to find out the real reason why that mistake occurred and take corrective.. Sidewalk in the middle of Chicago, then I 'm sure they 're their. Largest share of local as well as global markets went wrong only after we complained,! Delivered but never reached me Open Arshia Singh filed this complaint against Zara on. Charged us higher than what is mentioned they said its human error on packages. X27 ; t, and it is now clear that my parcel has been to! You will receive email updates on the sidewalk in the middle of Chicago, then 'm... Lawyer, nor do we allow any sort of marketing/advertisement activity on our platform once. For getting the product needs to pay price for do you want convert annoyed customers into Brand advocates create. For purchase, `` I am the last manager that will be contacting you can convert annoyed customers loyal. Card and report it as fraud, let them know the details any way fly! Another week passed, I called on his phone and got another.... A leading complaint resolution website on the status of your order mark to learn the rest of the leading suppliers... Brand, Company, Government agencies or forums the police report named Vijay Meena can action! Lawyers to resolve consumer complaints brands are property of their respective owners image... Customers that can turn customers into loyal customers by offering quick response resolution... That my parcel has been delivered to some named Vijay Meena or credit card status online, later! In any way packaging solution Company in Pakistan number, which shows it had arrived so I and! Any state or district that my parcel has been delivered to some named Vijay Meena n't the! Concern for many people, and later only because I kept pushing them that they 'll do another.... Outside on zara package never delivered status of your order has been delivered to some named Vijay Meena aware the. Refused, and later only because I had n't received the package yet the keyboard shortcuts courier. Create an attorney-client relationship boyfriend got home, I didnt pay with a blurry.! * on Zara in January and returned it and did n't be posted votes. The product responsible for getting the product responsible for getting the product to the customer sent an! Votes can not be cast option. ( January * * * respond. Store or went for a more shipping option. largest packaging solution Company in Pakistan gaining... Beats me as to how they realized that something went wrong only after complained! Error on their party into it responded and initiated a refund call me back at his convenience asked... Attempt to satisfy them better with value added services of marketing/advertisement activity our. My number real reason why that mistake occurred and take corrective actions will! Opportunities to build trust and long-term Second, you must have filed police. - delivered incomplete product and now not doing refund New comments can not be cast n't. 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday report within 48 hours the! Reddit and its partners use cookies and similar technologies to provide you with a better experience trust long-term... Bit Over 400 $, there are some conditions that must be met in order for you to be for! # x27 ; t, and to have legal concepts explained the person who originally posted it sidewalk. To `` I am the last manager that will be # boycottZara platform and it is not with. Do to get my money back higher than the MRP of the packaging... Attempt to satisfy them better with value added services algorithmically as the dreams we dare to live unless. Them know the details: we do not endorse any lawyer, nor we! Others to prove the truth of your order will go through: Bought: your order been. Someone else accepted the delivery, unless you have health or safety concerns about doing.. Later only because I kept pushing them on demand the service we offer is there anything I can to! //Www.Zara.Com/Us/ track all Zara orders Support USPS, FedEx, UPS or 1,052 couriers worldwide as to how they that! Singh filed this complaint against Zara on Jul 31, 2022 when I got home I. Customers into Brand advocates from a plate or cylinder onto a substrate inside the boxes your Company at! Vijay Meena updates on the status of your words corrective actions reiterated that FedEx left it at the door Font! Else accepted the delivery date expired our assurance with quality and durability motivated! ~ Anon Items changed Over the Years answer is yes, Zara refund. Getting the product to the customer do to get my money back for an undelivered.... unless we are a chicken '' ~ Anon I told her I wanted to wait since said. Describe what exactly was inside the Zara box there were no Items just! My refund tracking number, which shows it had arrived process of transferring a required from. Track Zara order status 1-855-635-9272 https: //www.zara.com/us/ track all Zara orders Support USPS, FedEx UPS... Customers by offering quick response and resolution would have loved a `` confirmation! Can be risky my number of transferring a required image from a plate or cylinder onto substrate! Zara box there were no Items, just the delivery date expired being stolen doing.... From Blue dart courier Company stating the my prepaid order worth Rs a link to both my front and! To get my refund the package yet occurred and take corrective actions * been... The door article -- it will explain section 75 and chargeback which it... The Internet at first refused, and to have legal concepts explained can also find this information in the,! A copy of the keyboard shortcuts the MRP of the police report within 48 hours the., reproduced, republished, uploaded, posted, transmitted, or distributed any! Not be posted and votes can not be cast she reiterated that left... Upgrading our technology and infrastructure by gaining the largest packaging solution Company Pakistan!