We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. The website is for general information only. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. He wasn't like a salesman that was really pushy. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. [protected] In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Some of the cabinets in the kitchen were scratched and I pointed them out. The house we purchased has scuffs and patches not painted properly. I had told him specifically where I wanted the house. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. Each time I called, somebody would answer. There is no caulking between the siding planks and trim on the garage. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. We are definitely happy with where we are and what we chose and how we chose this. LGI didn't let me down in either way. However, you must pay attention to every step of the process. Thank you. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! I had the house inspected and they couldn't check the air conditioning because of the temperature that day. And he made me understand that I was, and so I was doing it. Every now and then, I message him, Hey, Thomas. Rich was able to get the electrician out here the next morning and they fixed the problem right away. If you see problems imagine what you can't see. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! 2. It took us a little bit longer to get here, but those who were patient get the greater things in life. My drive way as well as garage has some cracks. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. Using our warranty program is as simple as these 3 steps! What can I do? And the advice the representative gave was, Just don't move. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. I never had any bad remark in my rental history. Check out the following home designs to see which one is right for you. I thought the cost was out of my range and he assured me that it wasn't. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. This is not an honest company. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. They are not being very helpful. Customer service doesn't stop when we hand you your keys! LGI told us that it was gonna be about a six-month turnaround. Do the right thing LGI! And I was told I could wait for Lawrence until he was done. They have yet to come and repair that. But the rest of all the LGI reps that I have been in contact with have been wonderful. No need to worry, weve got you covered! When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. Congratulations on becoming a homeowner! I liked the way it was designed. Congratulations! When I came into the house, one of the outlets wasn't working. Fix crack and mend exterior walls. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. The only time I heard from your sales agent was when I reached out to him. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. To learn more about our brokers process, please visit LGIHomes.com/Brokers. Please let me know, I would be more than willing to start an action Wow, good information. If it would've taken three months, I would have to make another choice because housing situation demanded it. The estimated closing date will probably change. LGI Homes 287 ratings. We were in the process of buying a house and we were looking. However, Keith our loan advisor made up for it. I have an important question to ask them regarding the defective hardie board siding installed on my house. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. While the house was being built, our communication with LGI was very minimal. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. Claim it and get a lot of features. Hi Harrison, we thank you for taking the time to leave a review. Im sure this is not a one-off complaint. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. And when the closing date was coming closer, the communication got less to no communication. I get using not as expensive materials and doing stuff like ceiling fans. When she lifted it up, it's all scratched. We were told that there would be an 11 month walk through to go over warranty items that need fixing. So, I said that's not gonna work. We truly wish we didn't buy. Now, for the good part, which actually made me actually stick to the plan of getting a house here. We have been living in Bauer Landing for 4 years now. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. No stress, no hassle, they take care of their customers. He never even apologized for giving me false information. The texture in the wall looks so bad in so many places. Water was leaking out of the hallway light fixture. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . My rep was Brandon and he was awesome. The building side is a little hit-and-miss. . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. We've had to move furniture and food racks and table and chairs into another room for storage. I offered to increase my deposit, pay them a penalty etc etc but to no avail. You could see the quarter beading on the landing in the stairwell. I came over here and I liked the community. That's fine. We are happy to hear you had your items and concerns resolved. So, the building manager was not aware of it. Wheres the notary guy? After that, he came in, gave me a folder. In select communities, buyers have access to CompleteHome Plus packages. lush front yard landscaping and a 10-year structural warranty. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. 8770. You'll have your finger on the pulse of your new homeowner . I also liked her honesty, follow through, and communication. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. License No. They're working on replacing it. Hi Derek, thank you for taking the time to leave a review! I bought my new build LGI home in November of 2019. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". We put the $1,000 down just to hold the property. Copyright 2022 Consumers Unified LLC. He drove fast through the neighborhood to show us houses. Anyone can write a Trustpilot review. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. They turned around and put the home immediately back in the market. Our continued improvement is dependent on your feedback. In the long run, it's been the best that it possibly could have and how it worked out. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. We are happy to hear you had a great experience with your New Home Consultant, Tommy. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. If you notice defects after the fact, submit a work order on the website. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. He's few houses down now. LGI Homes Maryland, LLC. We have sent your review to our team in order to provide training and investigation. Thank you, Desired outcome: So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. [protected]. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. Crack in slab straight across house. Brandon was really informative and knew what he was talking about. We're just getting a few of the little things corrected but it's going okay. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. We drove by, saw LGI, and we swung in there and talked to somebody one day. But good quality so far. But since he was busy, some other representative took over. When I got home my son pointed out that the school district goes to Davenport. Congratulations on your new home and thank you for choosing LGI Homes! I called the customer service manager, Dee, about it and sent her a picture. We appreciate your feedback, as we are always striving to improve our process. I like the innate craziness of the environment now and where we are. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. I'd recommend LGI to anyone looking for a new build house. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. I kept telling him all of these things. There were things that we weren't prepared for but we waited it out. If an unexpected issue arises in your new home, don't worry! The neighborhood is very safe, quiet and clean. Stay away from this builder. Nothing on our website should be construed as legal, accounting or tax advice. Share your photos and videos with others to prove the truth of your words. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Overall, we still like the home. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Her knowledge, passion and understanding of everything was awesome. We are happy to hear you had a great experience with our team. I was told they would all be fixed the next week. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise. We assure you that this is not the typical experience with LGI Homes. Hi Claudine, we are sorry to hear about the issues you've been experiencing. We would absolutely never buy an LGI home again or recommend anyone else to this builder. But they took pictures of the air conditioning unit and everything was fine. Having a new home changes your life all together. All your priorities before kind of evaporate, and you got new priorities. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. And come November 11, still not ready. I have absolutely no confidence that this problem will be resolved to my satisfaction. Congratulations on your new home! I met with other builders even after we started the loan process just to do my due diligence. Before Brandon, we met with somebody the day before. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. Everyone has their experiences. I am always there for my clients. Thanks, Marty Piepoli. The website is for general information only. Thank you. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. And David, the rep, was right there. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. Congratulations on your new home! Thank you. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. If you're ready to change your address, we are here to help you find the home for you. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. But when you're buying a home, you can't just go in there expecting perfection. Congratulations on your new home and thank you for choosing LGI Homes. View community features, available floor plans, and builder information on Zillow.com. The floor keeps coming up. This is not an offer to lend. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. Over a few months period the flooring began to separate. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. Explore Our Premier Locations A link has directed you to this review. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. The front door doesn't close all the way, you can see that it's not hanging properly. B.1002074. They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. Wont never recommend anybody to this company. (This was on Tuesday) I'm sorry, This is not acceptable. We will close on this date." Read more. The propane tank is sinking. Save your time and buy a better quality home because LGI is not it! I am a first time homebuyer. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. And we both brought another friend. It felt like maybe he didn't want me here because I'm not American. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Why do yall waste people time??? As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. And the new house was good, so I decided I would do it. They put in a transition strip from the carpet to the hard floors on the top of the stairs. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. Other than that, we've not had too many issues. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. That was a great experience. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. We are happy to hear that overall you had a good experience. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. This was a thought process all along. The floor keeps coming up. We appreciate your patience as we work to solve the issue. This person was later let go by LGI or quit. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. We use dedicated people and clever technology to safeguard our platform. Hi Josh, we are disappointed to hear your feedback. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX This was back in February 2021. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. Please call me, we need to get the media involved as well. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. There were a couple of things that they said that should have been changed probably at the beginning. Until after several calls/texts. It wasn't a good experience that three weeks before closing. I was told they would all be fixed the next week. The backyard was staked off and was nothing but dirt. We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. It's weird. Nothing on our website should be construed as legal, accounting or tax advice. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. He never told the building manager all the issues. All of that went well. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. Other planks have obvious blemishes that should have kept them from being used at all. This is exactly what's happening in North Carolina as well. It's my boys bedroom. We did a lot of shuffling. Be the first one to find this review helpful. He barely said a word to us & even said better homes were at Beacon Lake. We take pride in our construction, which is why we offer an industry-leading warranty. I don't have to use one of the bedrooms or my dining room as I was using in the other house. It took a little over a month for the construction team to complete my work orders. This is not an offer to lend. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. 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