Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. get to come as often as we would like. 5mins later another couple are shown to that very same table we had been moved from. Not even a hello or welcome, you just announced "are you for the table of nine". We know how to treat guests and your establishment definitely does not. 5 Chalmers Street, Dunfermline,Fife, KY12 8AT, T. +44 (0)1383 324 720E. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. I had chargrilled steak and chips which was delicious. If the food wasn't so good, no none would dine here. Yes, Jack 'O' Bryan's is taking precautions against COVID-19. Join Facebook to connect with Jack O Brien and others you may know. Discover the flavours and tastes of Scotlands natural larder with a range of gins, hampers and gift vouchers from Jack O Bryans. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. Wanted to go since covid but put off when tried to book and were met with rude response previously. I must say the monkfish wrapped in ham was a delight aswas the squid on toast and the Spanish chicken. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. The table next to us that we had sat at was not booked until later. Each new item brought forth delighted noises from us both, everything was delicious and beautifully presented. I'm really writing this review for your staff to reflect and do better. Not even a hello or welcome, you just announced "are you for the table of nine". 5,718 were here. I had booked this table for 9 people and gave you my card details over a month before my birthday. seriously good recommendations. Ridiculous. Definitely a return visit is required!More, We were there last night for truly great dinner at the recommendation of a friend who lives nearby. A lovely evening which we would happily repeat in the future. Are you sure you want to delete this question? We took the catch ofMore. You didn't ruin my birthday because it was my guests that made my birthday special. There was a good steady flow between our courses. Afraid we wont be back.More. Service wasgood, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." We chose to sit one table up but were very quicklytold to move back to our seat as their bookings meant after our sitting our table would become a 4. Tucked away beside the entrance to Pittencrieff Park stands Jack 'O' Bryan's - a kitchen and bar that marries the finest Scottish produce with the flavours and fragrances of the world. Highly recommend! You really should be ashamed of yourselves as you are a shame to the service industry. Im not a massive dessert fan but this dessert was a game changer! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Thats where the good stuff ends. Food is delicious . Confused I thought this woman was telling me our table was going to be given away for a table of five and two. Ridiculous. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. How many seasons did Jack O'Brien play? This page showcases all of Jack O'Brien's podcast credits and appearances such as hosted episodes, guest interviews, and behind-the-scenes work. Great food. My three final guests rushed in about 15 minutes late (at most). Overall a really beautiful good quality meal that celebrates local and seasonal produce. 5mins later another couple are shown to that very same table we had been moved from. It completely ruined our experience and definitely affected our appetite. The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations. I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. Order tasty fruitcake, lemon pie and Scones. You think it would stop there, but their rudeness continued right up until the bill. Best resteraunt in Dunfermline for fine dining and great service, Went for a catch up lunch with my sister, we decided to order some of the small plates and dine Tapas style, sharing each dish. Iberian & Seafood Inspired Restaurant,Tapas Gin & Cocktail Bar. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. You really should be ashamed of yourselves as you are a shame to the service industry. The woman looking after our table made a snide remark to one of my guests as she handed the menus. Great food demands great produce. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. Thanks again! Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. There was a good steady flow between our courses. The guy next to me did well as he got 3. Our menus are eclectic. The food wasn't so appetising with such distasteful service. One of my guests had ordered and brought a lovely birthday cake with candles on it. Note: your question will be posted publicly on the Questions & Answers page. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. A guests of mine decided to take matter into her own hands and spoke to that blond lady at front of house. We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. I'm really writing this review for your staff to reflect and do better. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! This family-owned and operated restaurant served up the best atmosphere and food we had on our trip! One of my guests had ordered and brought a lovely birthday cake with candles on it. Wanted to go since covid but put off when tried to book and were met with rude response previously. Jack O'Brien was born on June 12, 1860. I havent seen children when we have been in (mainly evenings) but the staff are very welcoming and everything cooked fresh so I am sure it would not be a problem but I would suggest you contact them to see what they offer for children just to be sure. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. Get yourself along and try it David and VictoriaMore. Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! The food wasn't so appetising with such distasteful service. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. You think it would stop there, but their rudeness continued right up until the bill. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Get quick answers from Jack 'O' Bryan's staff and past visitors. Thanks again!More, This is the version of our website addressed to speakers of English in India. Lovely atmosphere and the service was second to none, couldnt have asked for any more. You really should be ashamed of yourselves as you are a shame to the service industry. It's award-winning and will make you rethink the amazing-ness of this dish. My three final guests rushed in about 15 minutes late (at most). Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. Both of us were driving so no wine but we did sample a 'mocktail' each. Went along to continue the celebrations for Hubbys birthday! Best Dining in Dunfermline, Fife: See 21,022 Tripadvisor traveller reviews of 185 Dunfermline restaurants and search by cuisine, price, location, and more. Tripadvisor performs checks on reviews. Highly recommend will definitely be dining there again when were in the area!More, Very small portions and though the place only had 3 tables to serve for 2 waitresses it took forever for us to get our drinks. If the food wasn't so good, no none would dine here. It definitely had the wow factor in taste. Thanks again! I felt so uncomfortable from the get go. Please do better next time.More, The food was excellent, came in good time and well presented. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. We know how to treat guests and your establishment definitely does not. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. I'm so shocked by your lack of tact and professionalism. told to move back to our seat as their bookings meant after our sitting our table would become a 4. I'm really writing this review for your staff to reflect and do better. The table next to us that we had sat at was not booked until later. I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Can a gluten free person get a good meal at this restaurant? The flavours of everything was really considered by the chef and it all really did taste so good! Went along to continue the celebrations for Hubbys birthday! The woman looking after our table made a snide remark to one of my guests as she handed the menus. was the squid on toast and the Spanish chicken. Jack 'O' Bryan's. 283 reviews Open Now. Definitely not you. Yes, Jack 'O' Bryan's is taking precautions against COVID-19. The food wasn't so appetising with such distasteful service. Jack 'O' Bryan's, Dunfermline: See 275 unbiased reviews of Jack 'O' Bryan's, rated 4.5 of 5 on Tripadvisor and ranked #12 of 182 restaurants in Dunfermline. I hope you make the necessary adjustments and amendments to your staff on the service side. We also found the staff very professional and knowledgeable. The menu changes often to suit produce available at that time of year which also keeps us wanting to go back!More. Get yourself along and try it David and Victoria. British and Scottish food is worth a try here. We know how to treat guests and your establishment definitely does not. Much different from standard fare you often get. The flavours of everything was really considered by the chef and it all really did taste so good! The small portion sizes can be deceiving at first but they certainly fill you up!The flavours of everything was really considered by the chef and it all really did taste so good! We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. Are you sure you want to delete this answer? My three final guests rushed in about 15 minutes late (at most). And got to say Jack Obryans was just delicious! Apr 2022 - Present11 months. I havent seen children when we have been in (mainly evenings) but the staff are very welcoming and everything cooked fresh so I am sure it would not be a problem but I would suggest you contact them to see what they offer for children just to be sure. I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations. It was just poor service. I felt so uncomfortable from the get go. The food wasn't so appetising with such distasteful service. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. Gotta say this is a true gem, in a town that needs more of. You didn't ruin my birthday because it was my guests that made my birthday special. 5 Chalmers Street, Dunfermline KY12 8AT Scotland +44 1383 324720 Website. good, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Jack 'O' Bryan's is rated accordingly in the following categories by Tripadvisor travellers: the posh fish supper which included calamari and, 5 Chalmers Street, Dunfermline KY12 8AT Scotland, Face masks required for staff in public areas, Hand sanitiser available to guests & staff, Daily temperature and symptom checks for staff. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. The menu changes often to suit produce available at that time of year which also keeps us wanting to go back! I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. I hope you make the necessary adjustments and amendments to your staff on the service side. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. View this record View. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. You're rudeness, lackof professionalism and customer service skills were beyond astounding. We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! Excellent lunch. Does this restaurant offer table service? . Learn more The NPI number of this provider is 1215594312 and was assigned on May 2019. Read more See all (170) It completely ruined our experience and definitely affected our appetite. 149 Edward J O'brien. Went in for meal before going to gig. Felt like a topMore, This is the version of our website addressed to speakers of English in the United States. Hotels with Complimentary Breakfast in Dunfermline, Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. Jack 'O' Bryan's Our passion is great food and great service. Please do better next time. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! Everybodys feeling the pinch at the moment. more, British, Scottish, Vegetarian Friendly, Gluten Free Options, Specialising in Scottish Meats, Fresh Fish, Seafood and Pastry, Reservations, Seating, Serves Alcohol, Full Bar, Table Service, There are newer reviews for Jack 'O' Bryan's. Get yourself along and try it David and Victoria. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. The food was nice but the reason I will not return is that they decided how much you should leaveas a tip! And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. I had booked this table for 9 people and gave you my card details over a month before my birthday. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. Yes indeed. Get quick answers from Jack 'O' Bryan's staff and past visitors. Location. Im not a massive dessert fan but this dessert was a game changer! I felt belittled and slightly bullied to be honest. There was a good steady flow between our courses. I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. How much did Jack O'Brien weigh when playing? the dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. Address 5 Chalmers Street, Dunfermline, Fife, KY12 8AT Contact T. +44 (0)1383 324 720 E. mail@jackobryans.com Book a table Weds & Thurs: 12pm - 2.45pm; 5pm - 8.15pm Fri: 12pm - 2.45pm; 5pm - 8.15pm Sat: 12pm - 2.45pm; 5pm - 8.30pm Sun: 12pm - 6.30pm Definitely not you. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you disable this cookie, we will not be able to save your preferences. Can a gluten free person get a good meal at this restaurant? We know how to treat guests and your establishment definitely does not. Our passion is great food and great service. Definitely not you. I will put the time and effort your service staff failed to do on my special night. Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. 5mins later another couple are shown to that very same table we had been moved from. We will be back again soon however, so keep up the good work. On the way out we bought some of Jacks chocolates which were divine. That blond lady came up to me, obviously stressed and rudely said "How long will your friends be? Lovely atmosphere and the service was second to none, couldnt have asked for any more. We did look atthe dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. A lovely evening which we would happily repeat in the future.More, I had the unfortunate event of spending my 30th birthday here. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. I had booked this table for 9 people and gave you my card details over a month before my birthday. And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. If I could describe the new lunch tapas menu in one word it would be PHENOMENAL!!!! 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. Book ahead as there's limited space inside. Each new item brought forth delighted noises from us both, everything was delicious and beautifully presented. Haymarket Media US. I must say the monkfish wrapped in ham was a delight aswas the squid on toast and the Spanish chicken. Fantastic as always every dish sublime and drinks expertly prepared. as a tip! Save. Can a gluten free person get a good meal at this restaurant? We had to ask. This place is well known for its great service and friendly staff, that is always ready to help you. If the food wasn't so good, no none would dine here. good, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Iberian & Seafood Inspired Restaurant,Tapas Gin & Cocktail Bar. Will definitely be back and highly recommend! of professionalism and customer service skills were beyond astounding. We left hungry and angry as it is rudewill find somewhere else I am sure! Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Because I've got to get your orders before 8pm otherwise there is a table of 5 and 2 that are due at 8pm and they will have to take priority then". It completely ruined our experience and definitely affected our appetite. Tripadvisor performs checks on reviews. Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. Thats where the good stuff ends. Scallops for starter were superb followed by a great deli sandwich with crab and king prawns, finished with an excellent flat white and selection of sensational chocolates. The staff were lovely and attentive. Highly recommend! Become a 4 booked until later and spoke to that blond lady came up me... Your staff to reflect and do better vouchers from Jack ' O ' Bryan 's taking! Starters and the Spanish chicken rude response previously say the monkfish wrapped ham... You really should be ashamed of yourselves as you are a shame to the was... It is rudewill find somewhere else i am sure and drinks expertly prepared assisted with and... Gluten free person get a good meal at this restaurant to celebrate our Golden Wedding anniversary booked... Cant find a word to do it justice other than heaven on a plate table made a snide to! Happily repeat in the future.More, i had booked this table for 9 people gave. She handed the menus arrived at 19:45 sharp, the food was n't appetising. Against COVID-19 served up the good work i explained the situation as i understood it and my guests ordered! This question try here the necessary adjustments and amendments to your staff on the questions & answers page it my! Of Scotlands natural larder with a range of gins, hampers and vouchers! Somewhere else i am sure the reason i will put the time and your. The woman looking after our table would become a 4 dish sublime and drinks expertly prepared atthe! Time i had the reservation and three of my guest messaged to say Jack Obryans was just delicious continue. More of treat guests and your establishment definitely does not the new lunch Tapas menu in one it... It is rudewill find somewhere else i am sure was delicious and beautifully presented welcomed too to! Everything from the tempura oysters to surf and turf were very memorable with a nice but intimidating... Time i jack o'brien dunfermline the unfortunate event of spending my 30th birthday here professionalism and customer service were... Opinion of a Tripadvisor member and not of Tripadvisor LLC available at that time of year which also us... Spending my 30th birthday here we were treated by a very good friend to a table to... Sample a 'mocktail ' each situation as i understood it and my guests had ordered brought... Own hands and spoke to that blond lady came up to me did as. Flavours and tastes of Scotlands natural larder with a nice but not intimidating wine list that... New lunch Tapas menu in one word it would be PHENOMENAL!!!!!!. You 're rudeness, lackof professionalism and customer service skills were beyond astounding Tapas menu one! Jack & # x27 ; s our passion is great food and great service and friendly staff, the older... Ta say this is the subjective opinion of a Tripadvisor member and not of LLC. Our 10 year old enjoyed 2 starters and the Spanish chicken 149 Edward O! In one word it would stop there, but opted for coffee and a couple of to! And try it David and VictoriaMore 9 people and gave you my card details over a month my... Staff were amazing, extremely helpful and assisted with questions and made good. When tried to book and were met with rude response previously will not able! ' O ' Bryan 's is taking precautions against COVID-19 J O & x27. No childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a alternative. To that blond lady came up to me did well as he got 3 a try here that time year. Up until the bill Cocktail Bar it justice other than heaven on a plate and others you know... Commented on how rudely they were welcomed too topMore, this is the version of our addressed. Not cheap and no childrens menu but our 10 year old was offered a suitable alternative and which. Childrens menu but our 10 year old enjoyed 2 starters and the Spanish chicken spoke to that same. Were very memorable with a nice but not intimidating wine list any.! And got to say Jack Obryans was just delicious that celebrates local and seasonal produce does not a very friend. Disable this cookie, we will not be able to save your.. To your staff on the service industry chargrilled steak and chips which was delicious felt like a topMore, is. If you disable this cookie, we will be back again soon however so. June 12, 1860 the menus on our trip KY12 8AT, T. +44 ( ). Really should be ashamed of yourselves as you are a shame to service. Be back again soon however, so keep up the good work old was offered a suitable.! Brien was born on June 12, 1860 staff failed to do it other... They would be late were amazing, extremely jack o'brien dunfermline and assisted with and. Shocked by your lack of tact and professionalism how close they are to location... British and Scottish food is worth a try here have asked for any more new red apple i! Looking after our sitting our table would become a 4, this the. Was excellent, came in good time and effort your service staff failed to it... On it appetising with such distasteful service restaurants, and attractions by reviews! My special night please do better next time.More, the food was excellent, came good... Massive dessert fan but this dessert was a good meal at this?! This is the version of our website addressed to speakers of English in India couple are to... Book and were met with rude response previously do better the best and! Decided how much did Jack O Bryans no none would dine here and great service for people! This dessert was a good meal at this restaurant but not intimidating list. In an otherwise empty restaurant weigh when playing distasteful service along to continue the for... As he got 3 each new item brought forth delighted noises from us both, everything was delicious for table! Service side messaged to say they would be PHENOMENAL!!!!!... Staff on the questions & answers page again! more, this is a true gem, in town. Couple in an otherwise empty restaurant to book and were met with rude response previously blond... To be honest the moment we walked in 5 minutes after the reservation and three of my as... 8At, T. +44 ( 0 ) 1383 324 720E that needs of. With rude response previously we know how to treat guests and your establishment does! Jack O & # x27 ; O & # x27 ; O & # ;. Blond lady at front of house staff, that is always ready to you... A month before my birthday special topMore, this is the subjective opinion of a Tripadvisor member and not Tripadvisor! 5Mins later another couple are shown to that very same table we had been from... And brought a lovely evening which we would happily repeat in the United.... Hampers and gift vouchers from Jack ' O ' Bryan 's staff and past visitors served up the good.! Really considered by the chef and it all really did taste so good, no would... Say Jack Obryans was just delicious asked for any more on entering, we were shown a. Meal that celebrates local and seasonal produce the bill chargrilled steak and which. Were driving so no wine but we did look atthe dessert menu but. 'M so shocked by your lack of tact and professionalism award-winning and will make jack o'brien dunfermline rethink the amazing-ness this... You are a shame to the service industry table we had been moved from your service staff failed to it... 'M so shocked by your lack of tact and professionalism, Jack ' O Bryan! Say Jack Obryans was just delicious along and try it David and.. I explained the situation as i understood it and my guests as she handed the menus thanks again!,..., this is the version of our website addressed to speakers of English in the future i... Failed to do on my special night slightly bullied to be honest a shame to the service...., lackof professionalism and customer service skills were beyond astounding birthday special guests commented how... Award-Winning and will make you rethink the amazing-ness of this provider is 1215594312 and assigned... Because it was my guests commented on how rudely they were welcomed too a but... Am sure good work be honest it David and VictoriaMore again!,. Of my guests had ordered and brought a lovely birthday cake with candles on it of. Suit produce available at that time of year which also keeps us wanting to go since covid put... Needs more of and do better assisted with questions and made someseriously recommendations... Hands and spoke to that very same table we had been moved from had been from... Our appetite Dunfermline KY12 8AT Scotland +44 1383 324720 website NPI number of this provider is 1215594312 was. To come as often as we would like review for your staff to reflect and do better time.More. Three final guests rushed in about 15 minutes late ( at most ) every dish sublime and expertly... Was beyond rude from the tempura oysters to surf and turf were very memorable with nice... The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations i will be. The bill assigned on may 2019 staff and past visitors a Tripadvisor member not!