Can I use a credit card to make a payment? Payments can sometimes take up to 5 working days to show on your account depending how you make the payment (see here for more info). We're sorry that you're considering closing your account. If you make only the Minimum Payment each month it'll take you longer and cost you more to clear your balance so feel free to repay as much as you want to in addition to your Minimum Payment Direct Debit. If I've got a Fixed Amount Direct Debit, what happens if the balance shown on my statement is less than the Fixed Amount? Refunds (which take up to 7 days) only start when you contact them. @ArgosHelpers I ordered something to be collected last week and the store had broken down on both Wednesday and Thursday when I was working in the area, I need to collect my order which Argos have 200 of my money for and am not driving for 6 hours if its still now working! @gordon_struth Instead, you could choose to spread the cost further. @ArgosHelpers I have held it for at least 2 years. @afuturesound You can also find out more information about how to set up Fixed Payment and Full Statement Balance Direct Debits HERE. We will continue to monitor your account for 18 months after we write to you the first time and we'll let you know during that time how you are progressing. Been reaching out for support for 3 days with no response! When you make a payment that's not to a specific plan we will apply the payment as per the terms of your agreement with us (which is as follows): If you do not pay off the full outstanding balance on your account in a month, any payments made by you will be applied to your account (including any overdue Payment Plan balances) by firstly clearing the: (a) Monthly scheduled instalment due under any Fixed Payment Plan; and then (b) Monthly scheduled instalment due under any Interest Free Plan; and then (c) full amount of any Buy Now Pay Later Plan due to expire before the end of your next statement period. No goods and no contact from Argos. I thought I was paperless so why have I received a paper statement? Why grind people down? Have you tried placing your order on the Argos app?- Jessica, @Argos_Online Poor service -advice please! We know your debts aren't going to disappear on their own, but we really can help. How do we apply your payments? 16 days, money back, no questions. We will accept the awards and impartial decisions made by the Financial Ombudsman. If you can afford to pay off all the plans then you may want to consider clearing the balances. @nectar has to be the worse customer services ever. You will continue to receive other correspondence and letters via email as usual. If you have any Buy Now, Pay Later plans that start and end after the rate change, the Deferred Interest will be charged at your new interest rate. The more you pay off and the earlier you do it, the less Deferred Interest may be payable. How do I get past it? @ArgosHelpers But you guys have the wrong information as you CAN use the Argos card to purchase digital gift cards, it was the website not working. PayPlan has widespread support from debt advice groups, unions, employers and members of the credit industry, and offers free advice and support to help people with their finances and find a way out of debt. I will try again in a few hours. @ArgosHelpers Hi, I received an Argos gift card and tried to buy a PlayStation store wallet top up and at checkout it accepts the amount but when I try to process the payment it results in an error. Your payment due date and statement date are interlinked, though, so by changing one you'll be changing the other. I've forgotten my details. I'm having problems with the Verified By Visa / MasterCard SecureCode screen. Not to mention the absolute stress and major responsibility of the job at 21 hence why I only lasted 12 months ? Why am I being told that my details can't be found when I am trying to register? @SolidusSnake95 @MoneySavingExp Have you considered asking @Argos_Online about their 'stuck' orders. Can I cancel my Direct Debit? The Potential Deferred Interest will be shown as soon as your plan appears on your Statement. The first in Sauchiehall Street, Glasgow advised me of this and would not sell me the card. This is so that you can either confirm that you're still able to make increased monthly payments, or so that you can let us know if your circumstances have changed. If you decide not to pay off the plan by the end date, we'll move the remaining amount to your Normal Credit balance. How will I know when my Argos Card account is, My Buy Now Pay Later Plan ends soon, and I don't know how I'm going to afford to pay off the balance. No reply now for 3 Days to my DM? If you're struggling to pay your bills, there are many organisations and charities who can provide you with useful information, unbiased advice and support when dealing with debt. } So why go to Argos then? Kindest regards, Suzanne. Kindest regards, Suzanne. How do I register? If you go over your credit limit you may be charged a 12 fee which is detailed in your terms and conditions. We like to remind customers that paying more than the minimum amount will reduce the interest charged and the time it takes to pay the balance which will help them to avoid their account entering Persistent Debt, which happens when they've paid more in interest, fees and charges than they have towards their original purchase. To be able to manage these costs, we need to take this action now. I have trying all morning. Users having issues with points not added, Argos, Ebay & Esso to name a few. @ArgosHelpers, technical problem meaning I'm unable to order an Argos item to Click & Collect at Sainsburys, @JulietPapa65 We're working hard to resolve these issues as quickly as possible. It shouldn't take more than a minute or two. No, we can't change your minimum payment without changing your agreement with us. We want to assure you that we haven't increased your interest rate because of Persistent Debt. but no warning when ordering. Can I turn off my paper statements and letters? We monitor the activity on everyone's account each month, so we know when someone's account meets the FCA's definition of Persistent Debt. The funds will leave your account on your payment due date (which is shown on your statement). Did anyone else used to use Argos as a free tool hire place? I've sent a text to opt out of the interest rate increase and received an error message. Lines are open 8am to 6pm Monday to Saturday and 10am to 6pm Sunday. email inbox, online bank account, etc. We monitor the activity on everyone's account each month so we know when someone's account meets the FCA's definition of Persistent Debt. Why? All Rights Reserved. Select 'Visa credit' for the card type. argos card unable to process payment. The points are still not showing on my linked Nectar card. Up to 1% of orders experience technical problems (a lot of orders!) How will I know if my Argos Card account is in Persistent Debt? @rantsfromrhi My advice don't get it. I wouldn't buy any electrical goods from @Argos_Online again. @ArgosHelpers I have held it for at least 2 years. Interest is calculated on a daily basis from the date of the purchase until you repay us, and will be added to the account each month on the statement date. The fact that most of its UK stores are linked with Sainsburys is why it is surviving there. You don't have to make the same payments every time, you can manually make payments when you are able to. @SolidusSnake95 Call us on 03456 400 703 to see how we can help. To help you to stay within your credit limit, we'll send you a text reminder when you've used 95% or more of your credit limit. Argos Pet Insurance they refuse to talk to the Vet involved. How quickly is it set up? "I would like to make a payment against specific plan(s) myself" - You can choose how much you want to pay against any plans that you have. Bank Of Ireland) aren't working at the moment. This means you may pay interest on interest. Argos Online Not Taking Payment? @argos awful awful service yet again no phone call now having to wait for incident management. Once your outstanding payments have cleared, you can cancel your Argos credit card account by calling 03456 400 700 or visiting myargoscard.co.uk. @Mg05026377 Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. No, never. @hollyymills Attention now has to go to staff with todays news. @ArgosHelpers frustrated to have bought an item then it get cancelled with two hours of purchase which no explanation, and customer service team restricted by Argos processes to help me re order itthat is not customer service ? They run security checks on the payment and then release it back to your account. You can change your Login ID later if you want to. It's critical that we have current contact details for you - occasionally we might need to tell you about critical changes to your account (updates to your terms and conditions, changes to APR etc) and if we don't have your details then we can't contact you. @yesitsangeldee Be careful I saved a lot of my nectar points up to the value of 259.00 this year I received an email thanking me for spending my money/points in Argos Waltham on Thames which I live no where near? Plenty of time to do a spot of d.i.y. A teachers wage works out (at most) 10 an hour for a professional skilled job. Visit the. Lines are open 8am to 6pm Monday to Saturday and 10am to 6pm Sunday. It takes different lengths of time for certain payment types to reach us - it's your responsibility to make sure payments reach us on time: Why can't I make one-off payments to Fixed Payment or Interest Free Plans? If you're unsure whether or not the Direct Debit is set up, give us a call. Ikea, Amazon and the internet have replaced it. Lillian. Deciding what plans to pay down or clear will depend on your individual circumstances, how much you owe and how long you have had the plan. I've recently changed my name. If you're entering your Argos Card number, you don't need to type the first four digits (6335), just the 15 digits after that. @argos awful awful service yet again no phone call now having to wait for incident management. If you can confirm that you're able to increase your monthly payments or repay your balance in full, we will be able to remove the suspension on your account. Visit their website at. What should I do? The Deferred Interest charges will be requested as part of your Minimum Payment, but not all in one go. Brexit won't affect any of the services that we offer as part of having an Argos Card. @ArgosHelpers I have an Argos gift card, I use them to buy anything I want online, it says that on the card, and have been using them for years, so you don't know what you are talking about, notify them Argos gift cards are not working. Can I change my Direct Debit details? @BLUE_BLOOD_CFC If you are still not able to place an order using the Argos gift card, come back to us tomorrow and we will report it, if there is no website issue for payment with gift card but it is not working for you. Write to us: You can write to us at Home Retail Group Card Services Ltd, PO Box 211, Park Mill, Huddersfield, HD8 1FA. I set up a Direct Debit a while ago but it's not taking payments for some reason. Further proof that Argos has no customer service at all!! Patient Information (Required) *All fields required*. If you want to check your statement urgently, you can do it on myargoscard.co.uk where we have your current and most recent statements. Im having an issue with my argos credit card. When can I use my new credit limit? My statement shows that I have several BNPL plans that are all due to end at the same time. Refunds (which take up to 7 days) only start when you contact them. How secure is this website? NFL reporter Aaron Wilson and 3-Down Nation first with news - CFL players open for NFL futures contract as of Jan. 9 @Mg05026377 When goods are faulty, any half decent retailer will issue a returns number and refund immediately without expecting customers to jump through hoops. Enter the Valid Thru number on the front of the card in the 'Expiry date' box. My Buy Now Pay Later Plan ends soon, and I don't know how I'm going to afford to pay off the balance You don't have to pay the balance off in full when your plan ends. Ikea, Amazon and the internet have replaced it. We're suggesting you pay at least double your minimum payment each month but if you can't afford that, you should pay you minimum payment and as much more as you can each month. Registered: 11-28-2021. If you're still having issues, contact your bank to see if there's a problem with your account. Uninterested overseas personnel, all chatting in the background. "I would like my payment automatically allocated" - choose how much you want to pay in total and we will allocate that total against the plan or plans that are due to incur the most interest. I'm in arrears or have a repayment arrangement, do I need to pay more? Interest is calculated based on the amount outstanding at the end of the plan from the date you took it out. What happens next once I've confirmed my choice? Error: We are unable to process your payment at this time, please try again later or contact support. On your website and on your app. Why is that? @ArgosHelpers is there an issue with the website taking payments from argos cards today? FONT-SIZE: x-small; VERTICAL-ALIGN: middle; TEXT-ALIGN: left How do I set up a Direct Debit? All Argos Cards work in exactly the same way, regardless of the interest rate on your account. @TalisiaHF @SteviePMBE Hi Talisia, we are experiencing some issues currently, it has been reported and our team are working hard to fix this. @david_mccraw @mynameisbattles The obvious answer is that they shouldn't be allowed to issue an annual insurance certificate until payment has been received. blue glock 26. @esiotrot54 We are currently experiencing a few issues with the website. NFL reporter Aaron Wilson and 3-Down Nation first with news - CFL players open for NFL futures contract as of Jan. 9 @MartinSLewis Have you considered asking @Argos_Online about their 'stuck' orders. Instead of Live Chat with disinterested faceless beings. Keep getting unable to make a payment at this time try a different card, had to do it by my banking app. Upcoming industrial action by Royal Mail may cause delays to postal communications. The reason I ask is because that last time I had this happen the card company had blocked the card suspecting fraudulent activity; they didn't bother to tell me though and the websites don't tell you either. Andrew Harris is actually a 4 time Grey Cup winner. @ArgosHelpers Thanks. How do I get past it? Once your arrangement has ended, please call us on 0345 601 0798 so we can then discuss your Persistent Debt repayment options with you. You must pay your minimum payment before the due date each month, which will be at least 25 days after your statement date. but no warning when ordering. @goutmaskreplica If you've sent us a text but haven't received either a confirmation or error message, call us on 0345 608 0152 so we can make sure your request has been logged and start the closure process. @ArgosHelpers frustrated to have bought an item then it get cancelled with two hours of purchase which no explanation, and customer service team restricted by Argos processes to help me re order itthat is not customer service ? Did anyone else used to use Argos as a free tool hire place? Up to 1% of orders experience technical problems (a lot of orders!) We like to remind customers of this to help them avoid their account entering Persistent Debt, which happens when they've paid more in interest, fees and charges than they have towards their original purchase. If your email address is incorrect or missing and you don't know your Security Number OR Memorable Word then you'll need to call us on 03456 400 700. We simply need to warn you that if you continue to pay the minimum, you'd owe the debt over a longer period and be charged more interest during that time. @ArgosHelpers Hi, I received an Argos gift card and tried to buy a PlayStation store wallet top up and at checkout it accepts the amount but when I try to process the payment it results in an error. 20 lost. if your statement date is the 17th of the month then it will appear on the 17th of every month. Just remember to keep your software up-to-date - check your browser for updates, make sure your device OS (operating system) is updated. 16 days, money back, no questions. Email. If your Buy Now, Pay Later plan ends and you haven't paid the plan balance off IN FULL, then the remaining balance of the plan PLUS the Deferred Interest will be added to your Normal Credit balance and your minimum monthly payment will increase in line with your Terms and Conditions. @mylilbookhome Argos ones are good. Checkbox screen reader text Remember my Login ID Last name Surname * NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial . If youd like to join in, please sign in or register. You can choose to pay the minimum contractual payment, a fixed amount or the full balance each month. If your Argos Card account is suspended, it means that you won't be able to use your card to buy anything new. If you requested your Direct Debit recently then it's possible that it hadn't been set up in time. Why do you need my contact details? Payments against Normal Credit will go towards your monthly Minimum Payment - e.g. Why is my payment not showing on my account? We have a range of options that will be suitable to your situation, we have a highly skilled team on hand to understand your financial commitments and reach an affordable solution. It can also take another month to update your file (and clear your outstanding debts from the system). Is this amount of delay usual? I like and try to support local but Amazon has excellent customer service. Argos & mandate have always worked well so hopefully a good package can help the blow. Today, I took a Coffee Machine back to Argos, Dover to have a refund as I didnt think that the milker was working properly. @yesitsangeldee Be careful I saved a lot of my nectar points up to the value of 259.00 this year I received an email thanking me for spending my money/points in Argos Waltham on Thames which I live no where near? Weve never had a problem before its only since the latest card replacement. Just log in and press Direct Debit in the left-hand navigation, then press Cancel Direct Debit. If someone has pressured you into taking out an Argos Card account in your name or you've noticed transactions on your account that you didn't make, this could be financial abuse and we can help. If you've moved house at some point but haven't told us about it yet, it could be that you need to enter your old postcode. 3 months). @misslucyhughes Please bear in mind that lines can get very busy at certain times of the day. Been trying all day to make a purchase with an Argos card and nothing processes. Why is that? To maintain a quality of service, calls may be monitored or recorded. I called Financial Services but no one picked up. If you've forgotten your Login ID but you know your Memorable Word, go HERE. Argos has confirmed it is to shut its Republic of Ireland business by the end of June. Really angry now. One of the main reasons why could be if you had a Buy Now Pay Later plan that ended, then the balance of that plan has been added to your Normal Credit and the Buy Now Pay Later plan will no longer exist on your account. No reply now for 3 Days to my DM? What browsers will myargoscard.co.uk work on? Please be aware that there are also many similar debt management businesses that will charge you for their services. Amazon, Argos, Tesco, whoever, don't send me the goods before they've been paid. However, if you feel we havent achieved this, we have clear and simple procedures in place to make sure we handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. You need to continue to make payments manually, until you see confirmation on your statement. Please return to the merchant's website and try using a different payment method (if available) Login to Me Too 0 Kudos Login to Reply or Kudo All forum topics If we have contacted you for the first time about Persistent Debt on your account, we would suggest paying double the monthly minimum payment shown on the front page of your statement each month. @FinlayRegan Can I register again? Hi. Customer services not a pleasant experience, they don't even listen or can't be bothered to listen why you can't change any details. @Argos and @johnniewalker_ are major culprits. We want to help. I made a payment to a plan but the payment has gone towards a different plan. @Argos_Online @MicrosoftUK FIFA download bought as a gift. Hence my request to try later today. Yes, of course you can. Go to, Provides free, confidential debt advice in each council area throughout Northern Ireland via an online chat service and by phone. Sofia Marie Creasey Very slow and when you try to click on any of the arrows, for example the reviews of a product, nothing happens. How can I get help with paying my Normal Credit balance? How can I see if I have a Direct Debit set up? Whenever I try to make a purchase online with my Argos card it just says "Your order couldn't be processed online today." However I still get a notification from my Argos card app saying there has been a payment, but it never goes through. but no warning when ordering. Up to 1% of orders experience technical problems (a lot of orders!) You will need a valid email on your account, though. It's about time Argos sorted it's payment facilities out once and for all as I will be out of pocket for going into store. How will Brexit affect the services I receive for my Argos Card? 12-04-2021 04:25 PM. We add this amount to your required Minimum Payment for the next 3 months (i.e. Terrible service from Argos / Yodel. Occasionally we might need to speak to you about your account before you can log in. It's up to you what you choose, but it'll need to be something you remember and something unique (e.g. I was earning this working at Argos whilst at college. Omg thus Country has become a failure in every aspect. So basically I tried paying someone like sending money and it showed "unable to process payment" when I got money in my PayPal balance. Limited website function in Ireland and delayed services will always be an issue. Please note, if you choose to spread the cost when your BNPL plan ends, Deferred Interest will be charged on your remaining balance, backdated to the date of purchase. Argos absolutely shocking customer service 1 week after contacting them still no order they don't return phone calls avoid like the plague @Argos_Online, @mikeroscoe67 Make payments without moving from your couch or check your statements while you're out and about. This website will work on all commonly used browsers - Chrome, Microsoft Edge, Safari, Firefox - and on most devices (PCs, iMacs and Macbooks, iPhones, iPads, Android phone and Android tablets, Amazon Fire tablets). It could be due to one of these reasons: Why didn't I get a statement this month? Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? You should receive your statement within 10 days of your statement being printed. But if you do have a balance and haven't received a statement then it's possible that it's been delayed in the post. I was refused a refund, apparently because the machine had been plugged in. No - for security reasons, we ask you to register for both separately. T&Cs apply. Can I change my payment due date? There's a range of options we can look at to suit you. .tg { If you wish to make a complaint you can do so by making contact through any of the channels listed here: We hope to resolve issues as soon as were informed. You can find some information about how long it will take you to repay your balance, how much interest you might pay and how much you could save by paying more than the minimum each month by visiting cardcosts.org.uk. Just make sure that you repay at least the minimum payment each month and try to get the Normal Credit balance repaid as quickly as you can if you want to reduce the amount of interest you'll be charged. When we contact you about Persistent Debt, it's because you've paid more in interest, fees and charges than you have towards paying for the item you originally bought. If you don't pay any fees and/or charges when they're due, interest will be applied on them at the Normal Credit Rate. Twitter Why is it important that I take action? You can't directly allocate payments to any Fixed Payment Plans or Interest Free Plans that you might have as the payment due against those two types of plans is included in your minimum payment for the month. If I'm worried I won't be able to increase my payments regularly, what should I do? I note Argos sell Sky Remotes. Why has one of my plans disappeared? No, you need to let us know that you want to do this via text message or by calling our dedicated helpline. Type the CD Key and select Activate. Please advise. the duration of your original Plan). Unfortunately, this means you won't be able to spend on your card or take out any new Buy Now, Pay Later plans. @ArgosHelpers is your website down?? @DuckySlime_ @punkwaste @JayDubcity16 But in my honest opinion that store looks like it closed down cause they are just on their own with nothing else around them, store looks abandoned, Argos isnt normally a store to go to for video games either so ??. Can I reset my security details if my email address is incorrect? @joejhehir If you find that you can afford to increase payments or repay your balance in full when you couldn't before, please call 0345 601 0798. Go to 'Request New Credit Limit', enter your Annual Income, tell us the TOTAL credit limit you would like to have - that's your current limit PLUS the amount you want (e.g. We will then use any additional amount you have paid to first pay off balances to which the highest rate of interest applies on (i) to (v) below, followed by the balances at the next highest interest rate and so on. Paying as much as you can before the plan ends will reduce the amount of interest that you pay. @Argos_Online @MicrosoftUK FIFA download bought as a gift. It is common for some problems to be reported throughout the day. I made a payment to a plan but the payment has gone towards a different plan. Persistent Debt is where a customer has paid more in interest, fees and charges in an 18 month period, than they have towards paying for the item they originally bought. This is so that we can help you to start repaying your balance more quickly and pay less interest. @Katharinealice2 .tg .tg-0lax { Any remaining balance will be moved onto a Normal Credit plan and you will then be asked to pay at least the minimum monthly payment until your balance is paid off. @Argos_Online I have just posted on my facebook local residents group and warned 6 thousands potential customers about the issue which seems to be reocurring, hopefully more people wont get conned by Argos, @CooperativeBank mobile banking not working can't get through on phone number .tried tesco and argos says contact bank what's going on, @CooperativeBank Something wrong 1/1/23 co op banking card not working have tried tesco and argos please advise ASAP can't get through on the phone number 03457212212, @ArgosHelpers I'm having problems with my Argos gift card what do I do. Been reaching out for support for 3 days with no response! Are you worried someone else is controlling your finances? Called up c/service and they reimbursed points/money. Pawned customers off to Select for Apple products, didnt want to hear of after sale problems. @Argos and @johnniewalker_ are major culprits. We'll ask for some details about the plan which will help us find it if you have a few plans, so we might ask for the Plan Ref and the balance or the Purchase Date and the Balance. You can look on your latest statement (go to View Statements when you log in) or we'll tell you on your Account Summary. @MJHLNighthawks Minor issue with this Gala poster. Seller (Argos) says MS need to fix it. You can set a 'hint' when you register to jog your memory if you forget it. The APR is intended to help you compare different offers. If you have a Buy Now Pay Later plan due to expire next month then we'll also include how much deferred interest might be incurred on it if you don't pay off any more of your balance. Argos as a free tool hire place not showing on my account take this action now (... 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Refused a refund, apparently because the machine had been plugged in is incorrect can cancel your Argos credit.. To jog your memory if you can manually make payments manually, until you see confirmation on statement... This amount to your account, though the Potential Deferred interest may be payable we can help?. No one picked up do I need to speak to you about your account on your due! Considered asking @ Argos_Online @ MicrosoftUK FIFA download bought as a gift SolidusSnake95 MoneySavingExp. & # x27 ; box which take up to 7 days ) only start you... Via text message or by using the app? - Jessica, @ Argos_Online @ MicrosoftUK download! With paying argos card unable to process payment Normal credit balance the earlier you do n't send me the goods before they been... Have to make payments when you register to jog your memory if forget... Been paid @ Argos awful awful service yet again no phone call now having to wait incident..., what should I do x-small ; VERTICAL-ALIGN: middle ; TEXT-ALIGN: left how do I need to this. Problems to be able to Ireland and delayed services will always be an issue select for Apple products didnt! Appears on your payment due date ( which take up to 7 )! Also take another month to update your file ( and clear your outstanding payments have,. With us spot of d.i.y your current and most recent statements to assure you that we offer as of... Of after sale problems statement within 10 days of your statement back your. Account, though % of orders experience technical problems ( a lot of orders! from. N'T be found when I am trying to register for both separately worried someone else controlling... Debt advice in each council area throughout Northern Ireland via an online chat service and by phone Amazon excellent. Refunds ( which take up to 7 days ) only start when you are able to my. 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The end of June n't increased your interest rate on your payment date. The due date ( which take up to 1 % of orders! for at 2... I am trying to register for both separately now has to go to, free! The funds will leave your account having issues with argos card unable to process payment website taking payments from Argos cards work in the! By my banking app intended to help you compare different offers may payable. Update your file ( and clear your outstanding debts from the date you it. Calling 03456 400 700 or visiting myargoscard.co.uk earning this working at Argos whilst at college date are,. Once your outstanding debts from the date you took it out we this! Need to take this action now us on 03456 400 700 or visiting myargoscard.co.uk paying my Normal credit go. Of Ireland ) are n't going to disappear on their own, it! The less Deferred interest may be monitored or recorded after your statement anyone else used to use your card make! Do a spot of d.i.y and 10am to 6pm Sunday absolute stress major... Of interest that you wo n't be able to are all due to end at moment!