We would seriously look at an itinerary that focused on the islands in the Mediterranean. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. You will be able to leave a comment after signing in, By When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I suspect the landscape there will remind me of parts of NZ. 1. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. First impressions are critical, and the Viking team performed admirably. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Three cheers for Viking. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Started 13 hours ago, By CC Help Jenn Yazmin Hope and Libby Gallagher Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. . A Viking Expedition ship sails in Antarctica. Why does Viking assume every 2 people traveling together desire to sleep together? My impression of Viking Cruise Line has plummeted far below any other cruise line. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Sail Date: August 2022. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I cant imagine relying on a cruise ship to get me around. I'll suggest they have further room to continue growing the ocean brand. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Its infuriating and disrespectful. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Most of the food was good. Why are they doing this>. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. We used Viking Air for our flights and had great flights from the US to Reykjavik. An apology is not good enough. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. We finally made it in 2022. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Viking only includes in on World cruises. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Viking will not honor this request. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. 3. Date of experience: February 18, 2023 The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. This will surely increase the credibility of your complaint. Rivers; Oceans; . The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". The crowds in the major cities were unexpected. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! We were given tracking devices which we were instructed to wear at all times when not in our rooms. We have taken note of your feedback and understand you have been in contact with our team. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Be careful and know what you are buying. Three cheers for Viking. Desired outcome: 2-5 Cruises Age 60s. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. The whole experience was a disaster. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. We hear of staffing issues on Octanis on the west coast. While on board Viking Ocean, the ship is the best. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Helpful. The ship was impeccably clean with a comforting decor. If the. The wine glass was never empty. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Review of Viking Ocean Cruises. All our criteria were met. Right size, has everything you need or want and none of the things you. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. New is hard! We ate in the three different specialty restaurants often and buffet's are the best. Sail Date: July 2023. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Submit a complaint and get your issue resolved. How often does a port get skipped on the British Isles Explorer? 2. Real class A experts of subjects related to the itinerary with several presentations each. Review for Viking Mars to . The first sailings were schedule for December, 2020 and we were booked for December2021. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Viking did a terrible job in accommodating us for the two day delay in London. The company left an official comment to this complaint. We chose their Chasing Northern Lights sailing on the Viking Venus. Sail Date: November 2022. Cruise delayed because of COVID. The Osso Bucco is fabulous. Also the prospect of seeing Devil's Island was intriguing. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. See you there! Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Even their world cruises follow the same grooves! It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. It was around Greece and Turkey. Our cabin included 2 reservations in each restaurant. The Jupiter was beautiful and spotlessly clean. Iceland Natural Beauty cruise was amazing! Your email address will not be published. I totally agree with you on this. That's bad in summer. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Bigger bathrooms. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Fabulous Cruising in the Caribbean with Viking! By proceeding, you agree to Cruise Critics.