xref wireless devices can weaken Bluetooth signals. Select Ease of Access Center, and then select Make the keyboard easier to use. Remove a stuck key and clean the area under and around it. To connect a keyboard without a receiver, you first need to plug it into your computer's USB port. /Length 346 Check documents on compatibility, FAQs, upgrade information and available fixes. Slide the "Bluetooth" switch to the On position . The vendor replaced it with an English one and we kept the German one. }3TI6of6FltVZ w00# 0a FAxn"rn543`VeO8HZ?zT~J]TM%V=%q.io2B9|iPSd|IrBN |4! Couple (quick) questions to close the loop on my inquiry. She also runs her own websites on a number of subjects, runs a handcrafted jewelry business and is a CompTIA A+ Certified computer technician. (Press Add a device icon if the dialog box is closed and press the connect button again.) I can not seem to find any information on how to reprogram am mouse or keyboard to a receiver. Before working with your new keyboard, please look at "Hardware Installation", and take a few steps for a one-time preparation. Keys can beep when the Lock keys are pressed. /Subtype /Image HP USB Wireless Keyboard and Mouse combo Spill Resistance, 10m Working Range Compare 4SC12PA 2,199 SAVE 300 (13%) 1,899 (incl. If the keyboard is not working as expected and is still under warranty, contact HP to see if the keyboard can be replaced. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 . In Windows, search for and open HP PC Hardware Diagnostics for Windows. Once you've connected it, Windows should detect it and give you a confirmation dialog box to confirm its usage. Tiffany Garden has been a freelance writer since 2002, working in the commercial copywriting field. On the Main Menu, select Component Tests. 0000001903 00000 n 5. In Windows, search for and open Device Manager. Try using the device after each task to see if the issue is resolved. Finding your Product Number. Adjust the key repeat delay if two or more characters display when pressing a key. Informacin detallada del sitio web y la empresa: maquireplast.com, +34937133037, +34615915130 Maquireplast: fabricamos maquinaria para empresas de reciclaje Yes, it turns on automatically & on/off switch is not an option: refer to the user guide for details, 3)Can I use Logitech Unifying USB receiver ? Javascript is disabled in this browser. x^1n e`7@AooK{%"2z@[`qtfU3IXT[YfjUYjC qhV5vV~bA@EMHutdUdDVIX\ also needs to be installed. See your browser's documentation for specific instructions. provide you with the highest level of comfort available while also allowing for maximum functionality. the computer. On your computer, make sure your wireless communication settings allow for a Bluetooth connection. The HP Wireless Keyboard and Mouse use a 27MHz connection. HP SK-2064 Keyboard and Lost Dongle. Make sure the device is on and discoverable. The simple and straightforward interface makes it easy for you to customize each function of your keyboard. In Windows, search for and open Airplane mode. If the Bluetooth driver for your device is out of date, you might experience connectivity issues. The primary care optometrist is ideally positioned to case find glaucoma in the community. Remove the receiver from the port, wait 10 seconds, and then reconnect it into another port on the computer. Check for connection or driver issues if you cannot pair a Bluetooth accessory or input device with your computer. Clear the check box for Turn on Filter Keys, and then click OK. https://support.hp.com/us-en/document/c00006821. endobj HP Wireless Keyboard. In the list of devices, select Mice and other pointing devices. I don't know this would fit your requirement or not. Turn the mouse off. Learn more It has been a while since anyone has replied. %PDF-1.3 % Insert the HP wireless keyboard installation disc into your computer. /Height 87 Didn't find what you were looking for? This key is usually near or on the numeric keypad. 0000002334 00000 n Yes, it can, but not without a receiver, 2)How can one turn on and off the keyboard? - edited you will need to purchase a replacement receiver, keyboard & mouse to make it work First Time Here? Published on Dec 10, 2017For more buy this - https://amzn.to/31rz953HP Wireless keyboard and mose combo pack for desktop, laptop, Smart TV..Pls share and sub. yc4Wjqj:P,d~p~z7-t[HL (1) AU $47.12 Was: AU $52.36 HP can identify most HP products and recommend possible solutions. HP Slim Design Portable Bluetooth Keyboard - Black - Fast Shipping! Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. - Built-in number pad: Type numbers easily to pay bills and balance budgets. Turn the HP wireless keyboard over and pull the wireless receiver from its storage slot on the keyboard. The HP cordless keyboard uses a wireless signal to communicate between the keyboard and the computer, allowing you to use the keyboard in a situation where cords are inconvenient or not wanted. View image - Stand Casio Objects such as TVs, cordless phones, or speakers Windows11SupportCenter. Under Repeat delay, move the slider to Long, and then click OK. . non-working HP keyboard (that originated my inquiry), working keyboard/mouse combo (that I never wanted to buy, yet perfectly working). Find many great new & used options and get the best deals for HP wireless keyboard and mouse SK-2064 x5 joblot no usb dongle #3 at the best online prices at eBay! In Windows, search for and open Bluetooth and other devices settings. Check the Number Lock key status and check the Windows setting to use the keyboard as a mouse. The Virtual Agent is currently unavailable. Hopefully, Greta Thunberg, will not get too upset knowing that HP is not green encouraging people to throw away HP products that otherwise could have been working (assuming better/more thoughtful engineering). Remove any dust or debris from the key slot area. >> 10 0 obj 0000001805 00000 n Keyboard Only. -. port on the computer or an external USB power adapter. %%EOF /Filter /FlateDecode /BitsPerComponent 1 Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected. Chapters:00:00 Introduction00:19 Keyboard and mouse overview01:16 Opening battery covers on keyboard and mouse02:42 Synchronize keyboard03:59 Synchronize mouse04:47 Hidden ports in all-in-one PCsThis video explores wireless keyboard and mouse synchronization and shows how to re-synchronize your mouse or keyboard if you face problems with synchronization.For other helpful videos go to https://youtube.com/hpsupport.More support options for your HP device are available at https://hp.com/support.For step-by-step guidance, connect with our Virtual Agent: https://virtualagent.hpcloud.hp.com/?botClient=social\u0026botSubClient=YouTube\u0026cc=us\u0026lc=enContinue the Conversation:SUPPORT FORUM: https://hp.care/SupportForumsFACEBOOK: https://hp.care/FacebookSupportTWITTER: https://hp.care/TwitterSupportINSTAGRAM: https://www.instagram.com/hpLINKEDIN: https://www.linkedin.com/company/hp#HPSupport #HPComputers #WIrelessAccessoriesTips #HP SUBSCRIBE: https://www.youtube.com/HPSupportSHOP NOW: https://store.hp.comAbout HP:HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. I hope that helps! If there are any available updates, they begin automatically. Click "Install." Click here:https://support.hp.com/us-en/document/c00006821. Sit up straight in your chair, with your elbows by your side. - edited HP Wireless Keyboard and Mouse Choose a different product series Warranty status: Unspecified - Check warranty status Product Information Manuals Advisories More Support Options Manuals Manuals in PDF format English PDF user guides require the Adobe Acrobat Reader for viewing and printing. Please try again shortly. Select Keyboard, and then select the Speed tab. From fixing your old devices to catching up on recent tech-trends, we've got you covered. Click "Finish" then "Yes" to restart your computer once the HP wireless keyboard drivers are installed. 3) Can I use Logitech Unifying USB receiver ? Press and hold the Connect button on the bottom of the keyboard for 3 seconds. /Width 75 If you have lost the receiver, you need to replace it. If your device does not display, right-click the Bluetooth card, and then select Enable device. I will just throw away the HP keyboard since this HP keyboard is now an obvious and complete junk. This document provides information to help resolve problems with your printer when it is connected to a wireless network. /Type /XObject Change the keyboard language and layout to match the Windows display language. Ask the community. 1. Acrobat Reader is a free plug-in. 0000003121 00000 n Uninstall the device using Device Manager, and then pair it to the HP's Virtual Agent can help troubleshoot issues with your PC or printer. Pair your devices once and they'll be ready whenever and wherever you are. Simultaneously press and hold the scroll and right mouse buttons and turn the mouse on. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Just to re-iterate the questions I would like to get answered in slightly different words/format: a) if 1) is true, how does one turn on the keyboard to pair with the computer without presence of a mouse? Learn more HELP!! Use a different type of wireless or USB device. By using this site, you accept the. typing or using the keyboard, especially for long periods of time. NOTE: If you remove the receiver, the Battery Level Indicator in the Windows System Tray (if previously enabled) and Battery shortcut in All Programs are hidden. Adobe and Adobe Acrobat . Perform the following tasks in the order given. computer to reinstall the driver. It operates with 2.4GHz RF radio technology to ensure unhindered communication among the keyboard, the mouse and your computer without a cable connection. Make sure there are no objects between the mouse and the wireless receiver. Move your keyboard over and click any of the Select Task list options for more detailed information. Please wait while we gather your contact options. stream If you experience any feelings numbness, cramp, swelling or stiffness in your wrist, arms, neck or shoulders. Move the computer and device closer together, usually within 10 m (33 ft). Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Look for and remove any packaging tabs from the keyboard. 10-30-2018 It is important to keep your wrists, arms and, If necessary, use a wrist rest or a palm rest to alleviate extra stress placed on your joints when. Remove the battery compartment cover at the bottom of the keyboard. can weaken wireless signals. If Bluetooth does not display, your computer does not support it. They have fixed code from factory. Adjust the height of your chair so your arm bends at a 90-degree angle respective to your desk. 215 21 Confirm or change the Windows display language. If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too. HP Link-5 technology lets you link up to five compatible HP wireless mice or keyboards with just one USB micro receiver. If an update is available, update the driver. Do not place the receiver on any metal surfaces. /ColorSpace [/Indexed /DeviceRGB 1 11 0 R ] Connect 3 clients 2. On the Update Drivers screen, click Search automatically for updated driver software. /ColorSpace [/Indexed /DeviceRGB 1 9 0 R ] On the System Protection tab, click System Restore. - HP Link-5 technology: Connect up to 5 devices at once using the 2.4GHz USB wireless receiver. 10-03-2019 We apologize for this inconvenience and are addressing the issue. The opinions expressed above are the personal opinions of the authors, not of HP. x^m %%4#&7VB3^rZ>Su+@}DT(LP>(y"yK)Yd$_mW+J%Nq!- Nqar"v.$ZMwlMU^6Tl5}t(N.Ch. If it does not detect it at all, you need to resync the device. The ports on the back of your computer are more favorable, since there is usually more electricity on the back. Longer keys might have a small metal support rod that This keyboard is the latest in a wide range of computer peripherals manufactured by HP and is designed to. @newbie123321 I can't agree more with the part about the thoughtful engineering, which is why I have forwarded your feedback to the R&D team, with my fingers crossed for a brighter future, that said, It was good interacting with you, I'm glad I could be of assistance and if you truly feel my response can be viewed as a solution, simply click on "accept as solution" on my firstpost or the one you think addresses most/all of your concerns. The opinions expressed above are the personal opinions of the authors, not of HP. In Windows, search for and open Ease of Access keyboard settings. Insert the HP wireless keyboard installation disc into your computer. The Bluetooth wireless signal between your computer and device might be too weak to make a good connection. By using this site, you accept the. Select your language, and then click Options. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". you will need to purchase a replacement receiver, keyboard & mouse to make it work. Refer to the below document forWireless Keyboard and Mouse Connection Issues. Thanks for providing a link with a generic information that does not answer my original questions. The opinions expressed above are the personal opinions of the authors, not of HP. . Regarding an SK 2061, I found a possibly removable possible battery-hatch cover, near the blue connect button. 06:06 PM Your wireless keyboard is useless without that device. 0000005241 00000 n /Width 81 Make sure the receiver is inserted in a USB port on the computer. 0000003024 00000 n Insert the receiver into your computer's USB port. One of our clients uses the SK-2046 mouse/keyboard combination sets. try the things HP recomends and if still having a issue let us know. Step 2: For some keyboard models, there are power switch on them. We received a German language HP keyboard (SK-2064) for a special workstation. If the keyboard uses replaceable batteries, install new ones. 10.71 + 9.76 P&P+ 9.76 P&P+ 9.76 P&P HP Wireless Keyboard 928924-001 With Mouse No Receiver 17.44 + 12.46 P&P+ 12.46 P&P+ 12.46 P&P Genuine HP SK-2063 Black Wireless Keyboard - No USB Receiver Dongle 10.75 + 6.83 P&P+ 6.83 P&P+ 6.83 P&P hp wireless elite keyboard 37.37 /Height 83 Save any open files, and then close all open programs. Please, if anyone can help it will be MUCH appreciated! Click "Next" when the HP wireless keyboard installation wizard appears. Read the warning about not interrupting System Restore, and then click Yes. Do I need some special dongle? trailer Different settings are indicated by the tabs on the top of the screen. A script running dumping clients in an infinite loop 3. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP Wireless Elite Desktop Keyboard and Mouse, https://support.hp.com/us-en/document/c00006821. It has been a while since anyone has replied. of all taxes) Includes GST 290 View Details Add to Cart In Stock 37% off 4.4 (28) HP S500 Wireless Mouse From zhangchi866@gmail.com Thu Oct 13 07:16:30 2022 Received: (at submit) by bugs.debian.org; 13 Oct 2022 07:16:30 +0000 X-Spam-Checker-Version: SpamAssassin 3.4.6-bugs.debian.org_2005_01_02 (2021-04-09) on buxtehude.debian.org X-Spam-Level: X-Spam-Status: No, score=-1.3 required=4.0 tests=BAYES_00,DIGITS_LETTERS, DKIM_ADSP_CUSTOM_MED,FORGED_GMAIL_RCVD,FOURLA, FREEMAIL_ENVFROM_END_DIGIT . The opinions expressed above are the personal opinions of the authors, not of HP. 10-21-2019 This file is owned by root:root, with mode 0o644 . Keys on thin keyboards can be more difficult to remove. Move the receiver to a different port on the computer, and then press and hold the Connect button until the light flashes. SK-2064. Insert the receiver into your computer's USB port. Reset the USB receiver connection based on if it has a Connect button or not. If the keyboard is not listed, place it in discovery mode according to the instructions provided by the manufacturer, and Press and hold the Connect button on the bottom of the keyboard for 3 seconds. 06:20 PM Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Connecting a Bluetooth Keyboard and Mouse to the HP Envy 32 All-in-One | HP How To For You Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. HP LaserJet, HP PageWide Enterprise - Solve wireless network problems. Before you can use the HP cordless keyboard, you need to go through a short installation process so your computer can detect this peripheral. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! /Width 77 By using this site, you accept the. Thanks, @Raj1788, for an advice to contact HP Support. This guide will take you through all the functions of the keyboard and explain how to configure them using the. I'd like to use it for personal use since work was throwing it away. It has been a while since anyone has replied. 0 /Filter /FlateDecode 2. by pushing it in the direction of the arrow. Modify your browser's settings to allow Javascript to execute. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. Keep me posted on further assistance. Is it also safe to say that after purchasing keyboard/mouse combo, I will have the following: If above is true, would it be fair to say that my current HP keyboard (sk-2063) is effectively junk (without USB receiver, mouse and another keyboard) and should be thrown away on the grounds of impossibility of bringing back to life due to the lack of power on/off switch, something every Logitech keyboard has ? If the keyboard has an On/Off switch, make sure it is set to On. A USB hub might not provide enough power for your device to connect properly. Thank you, @Riddle_Decipher, for providing an answer that I view as a Solution. Follow these guidelines. Your session on HP Customer Support has timed out. Reinstall the key by pushing it back on until it clicks into place. Make sure there are no objects between your computer and device. /Subtype /Image Didn't find what you were looking for? Press the Windows key and the Spacebar to switch between keyboard layouts. SK-2064 Wireless Keyboard /SD-2060 USB Dongle Product Guide Getting Started Thank you for choosing this Wireless Keyboard Kit. keyboard and keyboard to best meet your needs. Ask the community. The steps are a little different depending on whether you're using Windows 10 or Windows 11: Windows 10: Click Devices in your Settings, then click Bluetooth and other devices. @DGroves I am able to connect devices via bluetooth to my PC. If it uses batteries, remove them. Too bad I can not recycle it or give it 2nd chance to live. Contact your IT department for assistance. Use a cotton swab with rubbing alcohol to clean the underside of the key and its slot on the keyboard. If the key is stuck due to liquid or other substances getting into the keyboard, cleaning might be the only option. Do you have a link for SK-2063? /Height 79 USB Only LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [ 000/262] 3.5.5-stable review @ 2012-09-28 18:48 Greg Kroah-Hartman 2012-09-28 18:48 ` [ 000/262] 3.5.5-stable review @ 2012-09-28 18:48 Greg Kroah-Hartman 2012-09-28 18:48 ` Open Device Manager, and then click the arrow next to Bluetooth. % the receiver inside the keyboard. No long-term contract. I tried connecting with Logitech Unifying USB dongle - it does not see it. Does it turn on automatically? b) if 1) is false, where can one get a replacement mouse? - edited HELP!! Locate the USB receiver for the keyboard. %PDF-1.5 monitor) to achieve optimum performance. 0000001332 00000 n It says you are an HP Support Agent. *l4!.0. Congratulations on your purchase of the HP Ultra Thin Wireless Keyboard. By using this site, you accept the . endobj SYSTEM will take around 10 sec to find your keyboard and mouse automatically. 4. ^J 4q"}#;}&UiE%NM4$r>hCR}$9Ty.m5EX~1WC*xCk7U3dLgz ol Select the restore point you want to use, and then click Next. Reprogramming SK-2064 Mouse/Keyboard Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Turn off any other wireless devices that you are not using, including Bluetooth devices. News, programmes, tutoriaux et forum sur les calculatrices TI ! Neither of them seem to have a pair button, the mouse has an ON-OFF switch but that is about it! /BitsPerComponent 1 I would personally suggest you contact our HP Support for further assistance. 0000011750 00000 n Consider replacing the keyboard if you cannot safely remove the key. Restarting the device and computer might resolve connectivity errors. HP SK-2064 Elite Wireless Keyboard Ultra Slim (No Receiver) Sign in to check out Check out as guest. In Windows, search for and open Create a restore point. << Select Input Devices, select all the available tests, and then click Run once to start the tests. 597K views 7 years ago Help and How-To's | HP Computing Chapters: 00:00 Introduction 00:19 Keyboard and mouse overview It's cable reimagined No DVR space limits. Didn't find what you were looking for? 4.4.-83.106.. /Filter /FlateDecode In Windows, search for and open Check for updates. In the System Restore window, click Next. then click Add Bluetooth or other device to pair it. In Device Manager, look for Bluetooth or Bluetooth Radios in the list. xb```a``"02 +0p`C9,}+f% ^AN3 T. The USB receiver dongle adapter for HP Wireless keyboard and mouse sk2064 sm2064 T6L04AA P/N 803183-031 P/N 672653-001 5.0 8 Reviews 58 orders US $7.00 Color: Single USB receiver Quantity: 10% off (10 Pieces or more) 961 Pieces available Ships to Canada Shipping: US $5.59 From China to Canada via Cainiao Standard For Special Goods Select the language from the drop down menu under Override default input method. 2) How can one turn on and off the keyboard? Resolve keyboard issues such as slow typing, repeated characters, wrong language, or stuck keys. Continuously disconnect / connect one client to see if there is any crash. I have the keyboard but there is no on/off switch. @newbie123321 That's a valid (quick) question, I believe what he meant was, you were interacting with the online community support with limited options that do not include setting up an order to repair/replace the device or take a remote session to help you out (if needed) to get your concern with the pairing of the device sorted, while the team you are being referred to, the HP (phone) support team can do all of that. Having it to support existing signout flows. The opinions expressed above are the personal opinions of the authors, not of HP. This page requires Javascript. Do not slouch or hunch over your workspace. Physical discomfort and injury can be caused by the incorrect use of your keyboard. The HP KBRF28711 Wireless keyboard is a simple yet innovative package that allows you to configure your. Right-click the keyboard, select Update driver, and then follow the instructions to install the updated driver. 0000007905 00000 n /Length 265 06:09 PM. Close all running programs on your computer, and then shut down the computer. My keyboard has white trimming along its perimeter. 0000011893 00000 n << HP 230 Wireless Keyboard - 2.4GHz Bluetooth Connection - Low-Profile, Quiet Design - Windows & Mac OS - Laptop, PC Compatible - Shortcut Keys & Number Pad - Long Battery Life (3L1E7AA#ABA) 4.5 (119) $2553 FREE delivery Fri, Mar 3 More Buying Choices $24.48 (10 used & new offers) HP Business Slim - Wireless Keyboard and Mouse Set - 2.4 GHz - Black LKML Archive on lore.kernel.org help / color / mirror / Atom feed * Linux 3.16.4 @ 2014-10-05 23:15 Greg KH 2014-10-05 23:15 ` Greg KH 0 siblings, 1 reply; 2+ messages in thread From: Greg KH @ 2014-10-05 23:15 UTC (permalink / raw) To: linux-kernel, Andrew Morton, torvalds, stable; +Cc: lwn, Jiri Slaby [-- Attachment #1: Type: text/plain, Size: 55290 bytes --] I'm announcing the release of . You can connect the keyboard to the computer by using one of the following methods: PS/2 and USB (Recommended) When you connect the keyboard to both the PS/2 and USB ports on your computer, you are can use all the features and functionality of the Microsoft Keyboard, including the USB ports on the keyboard. HP Wireless Computer Keyboard SK-2064 No Dongle Black L7-02 $19.99 HP SK-2063 Black Wireless Keyboard - No USB Receiver Dongle $6.00 $10.20 shipping or Best Offer Lot of 10 HP Wireless Computer Keyboard SK-2064, No Dongles $99.95 Free shipping or Best Offer Keyboard Wired USB Wireless Bluetooth Slim QWERTY English Black Assorted Dell HP Right-click your Bluetooth device, and then select Update driver. 0000001032 00000 n Try using the device after each task to see if the issue is resolved. 0000004793 00000 n /Type /XObject In Windows, search for and open Language settings. Select a support option. How does HP install software and gather data? Download the latest and official version of drivers for HP Wireless Keyboard and Mouse Kit. 10-21-2019 the keyboard, the mouse and your computer without a cable connection. We spent a good part of 2 weeks following up on this and with this fix, the video calls are smooth. 0000001854 00000 n If the keyboard does not turn on, recharge the battery by connecting the charging cable to a power source, such as a USB charging Select the option "I accept the terms in the license agreement." Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices. In Windows, search for and open Control Panel. Insert a butter knife (or similar tool) under the key, and then gently pry it off. It is called a receiver. If it does not display in the list, go to HP Hardware Diagnostics to download and install the software. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Restore your computer to a previous point in time.