How can I secure valuables during my stay? If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Did our kids have the best time ever? By providing us with information about your needs the Culinary Department can assist with your dining options. Bonus Deals cannot be used on bookings made by phone. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Can I use the room telephone to make personal calls? We will not accept cash at check-in or any outlets. How much of the park is outdoors? I recommend that as a healthier alternative than mindless video games. Book your resort stay, today. Points will display on the home page and can be redeemed during booking. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Guests are permitted to bring their own life jackets. Vendemos pases diarios para el parque acutico? We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. He brings real fun and joy every time. Each floor has a designated vending machine and ice machine area. Bonus Deals can only be used on bookings directly through greatwolf.com. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. No thanks! All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Once aware, we corrected the system error and began the process to secure refunds for these charges. Learn More About Great Wolf Resort's Privacy Policy. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Where do I go when I arrive at the lodge? Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. The policy is effective as . In a statement, Great Wolf Lodge cited the large gathering. The room was okay, but we didn't spend much time in the room anyways. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. The shower handle was semi-broken and hard to turn on and off at times. Internet access is included in the resort fee. Can I use scooters, Segways or Hoverboards inside the lodge? Expiration is subject to change. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. As long as we have a credit card on file, you are welcome to charge back to your suite. Pleasecontact the lodge to speak with a Food and Beverage Management team member. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Yes, its expensive. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. . Bonus Deals can be added before redeeming points. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Get browser notifications for breaking news, live events, and exclusive reporting. Having now seen them (but not rented), we would NOT rent one in the future. Can I add Bonus Deals on top of deal codes? Members must complete their profile and set a password to have access to all benefits. Diaper wearing guests are asked to wear a protective swim diaper. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Answer 1 of 11: Hi fellow US travelers! The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. I liked the fireplace for a quick warm up after swimming. My kids LOVED IT. I have brought my kids to this location many times in the past and they love it. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. "I was like, 'How many charges are you guys gonna charge me?'" ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. I was actually surprised by how good the pizza is. "I don't know how to say it, but it's pissing me off, because it's not okay. Find answers to our most frequently asked questions below. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. No outside food or beverages are permitted in the water park. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. We also discourage use of the hot tubs. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Can I add Bonus Deals on top of point redemption? Points can be redeemed when bookingthe room portion of a future stay. It seems like the rooms could use a bit of an update. Hope they are proud. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. "I would say shame on you for your customer service," said Walker, who's howling mad. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. Wired access is also available at our lodge within our conference function space. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. We use green cleaning chemicals that also meet disinfection standards. Great Wolf Lodge refunded one charge, but the other two remained. Are advanced deposits for reservations required? These water park passes allow access to the water park through the day of your departure. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. This place is so out dated and overpriced. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Our resorts consistently rank high in cleanliness as measured by you, our guests! The women's room was utterly disgusting. The place is way overpriced. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. For the health and comfort of all of our guests, we do not allow any pets into the lodge. Please do not use or loiter around the RV during your stay. Mason, OH 45040. You would only forfeit your deposit if we couldn't rebook your getaway at all. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. 2-3 nights is best. Why not buy 3? Does Great Wolf Lodge offer birthday party packages? Who can use mobile check-in and how does it work? And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. The resort will close on Sunday, March 15 at 2 p.m. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. What is the common attire and footwear for the water park? You are subject to the best available rate on these new dates. 2023 Advance Local Media LLC. Love DD. Some properties may have special restrictions. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. This is customer service at its best. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. she said. Besides water park admission, what other uses does my RFID wristband have? Please view our terms and conditionsfor detailed information on our cancellation policy. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. 2023. to speak with a Food and Beverage Management team member. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. There are changing rooms, lockers and showers available for you. Uno de los miembros en mi grupo tiene alergias. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. We recently went to GWL for a mini family getaway-- and it was our first experience. Dont waste your money! Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Points cannot be redeemed when booking by phone. I took the kids again in Sept 2020, after lock down began. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. Do you accept prepaid cards and debit cards? The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Does the resort have on-site restaurants? In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Our retail stores have swim diapers available for a nominal fee. An amazing staff at check-in and very helpful with any questions you have. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. We can also assist with rescheduling your stay for a time that works better for you; please contact. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. Points are calculated based on the final folio, and are posted after completing your stay. Please check with the front desk or your Lodge Life to find the location. Its as awful as it sounds and theres no way to avoid it. Towels are provided for your family in the water park as well as bathing towels in your suite. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. My takeaway? It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Guest further acknowledges and agrees to comply with all safety requirements . 2021 CBS Broadcasting Inc. All Rights Reserved. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. There have been no reported cases of COVID-19 at Great Wolf Resorts. Let your imagination soar and design an experience you know they'll love. Larger items, such as luggage, will need to be kept in your suite or vehicle. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Waterslides and our elevated attractions are not wheelchair accessible. Local calls are included in your stay. The Lodge assigns suites on the day of arrival. The grand opening date is set for Thursday, Sept. 17. The resort will close starting on Sunday with plans to reopen on April 2. My daughter loved it.- Also - most of the guests were not wearing masks. Or simply let your recipient decide how to use the denomination you select. Can I move my Bonus Deal to a different stay date? Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Community Rules apply to all content you upload or otherwise submit to this site. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Before we left on our trip, I bought a. We stayed as a family of 4 on a Friday night 5/2022. This most recent visit we had kids ages 17, 16, 13, and 7. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. February 28, 2023. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Checks cannot be used as a form of payment at the lodge, only for a deposit. Qu necesito mostrar cuando llegue al resort? 1 minute read. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Dont even get me started on the arcade. Are water park passes included with stay? The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. We love this place! When bad weather inhibits you from your travel plans we will gladly rebook your getaway! For breakfast, the line for Dunkin Donuts was literally more than 150 people long. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Are the waterslides wheelchair accessible? We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Then COVID-19 forced the family to skip the trip. Taxes and fees that are shown are estimates only. Larger items, such as luggage, will need to be kept in your room or vehicle. Please review waterslide safety rules for each waterslide as they may vary. If we didnt drive do long to get there we would have left. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. We do not offer parent free day care or babysitting services. I have more points than the room costs. The lockers are rented on a daily basis for a nominal fee. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. You are subject to the best available rate on these new dates. Can I request a particular suite style during check in? Review tags are currently only available for English language reviews. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Make great memories with your kids . When do I need to fill out a credit card authorization form? Prices are the average nightly price provided by our partners and may not include all taxes and fees. / CBS Chicago. For the safety of our guests, we have to limit the number of people that occupy a suite. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Are cabanas available to use in the water park? No es permitido traer comida de afuera del hotel, al parque acutico. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? "It was our 3-year-old's birthday," she said. Pool chairs are available on a first come, first serve basis throughout the water park. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. How much does the lodge require for incidentals? They were moderate and fun. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Not sure what to bring? Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. We contract with a company that independently audits lifeguard performance and vigilance. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. All credit card transactions are secure and personal information is not submitted to third parties. ", First published on February 19, 2021 / 8:00 AM. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The resort will close on Sunday, March 15 at 2 p.m. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. We have gone several times over the years with a variety of ages. The water park was filthy Friday evening. Reserve your cabana today! The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. However, Gov. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Accessible suites are labeled as such and marked by an accessible icon within the booking process. There are also lockers available in the water park for guest use. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Does the lodge offer a commissionable rate for travel agents? Can my child use the water park if they wear diapers? Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. It's vacation so we splurged for one meal. Trash, food and feces all over the ground. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. Cookie Settings/Do Not Sell My Personal Information. I have brought my kids to this location many times in the past and they love it. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. She cancelled the reservation and issued my refund. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. 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