3.1 Blue Badge Holders may apply for free access by visiting gatwickairport.com/dropoff in advance of their visit and submitting a copy of the Blue Badge. First name Last name Phone Email Password Show. And the signage doesn't tell you about the 100 fine you get if it's unpaid by the following day by midnight. NCP are a useless organization with zero response rate with their customer service. Super fast. For only 1-10 minutes quick drop off, with 1 for each additional minute up to 20 minutes. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. 8.2 Permission to use the drop off zone is automatically withdrawn if you or your passengers or anyone else under your authority or control do any of the things prohibited in clause 8.1 above. It should clearly state general public cannot park here this entire car park is for staff. Further fees may be incurred if the Parking Charge Notice remains unpaid. This works similar to the 'Dart Charge' system for the Dartford Crossing. READ MORE:Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? All appeals and enquiries relating to parking enforcement on the private roads should be addressed to NCPby email customer.service@ncp.co.uk or call 0345 050 7080. All rights reserved. An exemption must be applied for before the date of travel to allow adequate time for it to be processed. Not a great advert for UK. Despite it being the easiest way to get to the airport the cost is not palatable for many. The staff is always friendly and open to assist in any way possible. 4.7 If the Local Commuter wishes to change their registered vehicle details, they must apply via gatwickairport.com/dropoff. Terrible talking customers awful dealing with issues. There is a 5 minimum charge for using the drop off zones, which can be paid online or by automated phone line. A step-by-step guide to appealing your Heathrow drop-off Penalty Charge Notices (PCN) and win. No hurry and plenty of support. Take a ticket at the barrier, park your car in a bay in an open zone and catch the free shuttle bus to the terminal. Details on the airport website. Once we disembarked the plane, there was zero queue at border control (electronic gates). going through security I felt I was going through to a concentration camp. 48. 2023 Trustpilot A/S. Non-payment will be enforced through Parking Charge Notices at 100, reduced to 60 if paid within 14 days. When I reached the baggage claim my suitcase had already done a round. Please email customer.service@ncp.co.uk or ring them on 0345 050 7080 for assistance. including Gatwick Airport bye-laws; 8.1.14 smoking anywhere within the drop off zone and the immediate vicinity of the drop off zone; 8.1.15 leaving the drop off zone in a state or condition unfit for use by other persons using the drop off zone; 8.1.16 using any area of the drop off zone as toilet facilities; 8.1.17 any anti-social or annoying behaviour which may cause offence or inconvenience to us or any other user of the drop off zone including, but not limited to, drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering or having any animals off a lead when outside of a vehicle. Disgusting The assistants were helpful and anticipated what I need to do. I saw the staff through the window of airplane grabbing my luggage and throwing onto the luggage trolley and the gifts inside they were completely BROKEN!!!! A minimum 5 charge now applies each time a car enters for drop off at Gatwick Airport, both on North and South terminals. Shaun Bosley, from Brighton, received 100 'final notice' from NCP after drop Stage 2 If you are unhappy with our response following stage 1, you can write to us again and a manager will review the handling of your complaint. You are not permitted to leave your vehicle unattended on the Drop-Off Terminal Forecourts. 14 days, then the parking fine decreases to 100. Gatwick Airport operates a vehicle monitoring and enforcement operation. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. It goes against our guidelines to offer incentives for reviews. We reserve the right, in our absolute discretion, to add to the list of prohibited activities at any time. 26 October 2021 at 2:03PM in Parking tickets, fines & parking. Jack Evans. Thanks, -Nicole Mar 7, 2022, 5:36 AM. Potentially the most stressful part of your holiday from Gatwick might be getting through the airport itself, but this is made worse by the fact anyone nice enough to drop you off has to end up paying for it. Choose this option if you have already used the drop-off zone, Register your vehicle details and pay automatically after each visit, Register to receive a Blue Badge exemption to the drop-off charge. We also want to rebuild better and sustainability remains important to us as an airport. except I have an autopay account and have an email and VAT receipt showing payment was made for the exact date and time. Thank you for your help. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. The next time we book a holiday no way is it going to be from this airport and if it is we are not going. By. You can call customer service at 0333 200 7459 and speak to someone about your complaint. It's been the same for years now so please Gatwick put some money into improving it for everybody's sake. Answer 41 of 47: Late at night leaving the long term car park I took the drop off turn by mistake I couldn't reverse had to go through was charged5 for 1 minute didn't stop disgusted any possibility of been refunded? Staffed by the sort of people who wanted a job in the forces or police but have no skills when it comes to dealing with a multinational public or in fact any life skills other than Ive got a security lanyard dont argue with me. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Your account can be used to register and view your exemptions for upcoming visits to the airport, you must apply for each exemption in advance through your account. Airline informationWhich terminal; airline contact numbers. This includes our right to request and obtain the details of a vehicles registered keeper from the DVLA. Long queues and staff shortages almost seem to be planned for. The way in which we handle passenger feedback is monitored by the Gatwick Airport Consultative Committee (GATCOM). The use of this drop off zone may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these Terms or the requirements of the relevant order or byelaw. It was terrible. The drop-off zone is managed by NCP, please call them on 0345 050 7080 or contact their customer services team here at customer.service@ncp.co.uk where they'll be able to assist you. Auto Pay accounts should be set up before you enter the drop off zone in order for your account to be debited. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Login Contact us 3.4 Free access is only granted to the vehicle registered under the Blue Badge scheme, for a single visit. The maximum charge will be 25, and the maximum length of stay will be 30 minutes. A disgrace. Parking charges at airports are far from new news, there was a ton of publicity, including adverse publicity, when they were first mooted and every time another UK airport introduces charges, it gets headline news once again. You can use the Gatwick drop-off charge contact number to call them: 0345 050 7080 - select option 4. 2023 Trustpilot, Inc. All rights reserved. Shaun Bosley, from . Details here - https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. Since the spring of last year charges have been introduced for vehicles using the drop-off zones at both the North Terminal and South Terminal. Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. Anyone who does not wish to pay the forecourt charge will be able to drop off or pick up passengers in the airports long-stay car parks with two hours free parking and a free shuttle bus to the terminals. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Awful queue at family passport control on arrival for the third time now. Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback formDrop off Charges payment queries -customer.service@ncp.co.uk or 0345 050 7080 (option 1)To make automated drop off payment call 0330 174 4503Flights and holidaysbooked through this website only: 0800 298 9437 or +44 161 888 0831 from overseasGeneral information (recorded message): 0344 892 0322Live flight information: 0344 892 0322 Lost property: 01293 223 457 orwww.lostproperty.orgmyGatwick: myGatwick related feedbackfill in ouronline feedback formPark & Stay: 0871 360 2427Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in ouronline feedback form, Air Traffic Control: ANS andwww.nats.co.ukAirline routes: www.caa.co.ukCustoms allowances: www.bia.homeoffice.gov.ukDept for Transport: www.dft.gov.ukImmigration: www.bia.homeoffice.gov.ukLanding slots: www.acl-uk.orgLost property: gatwick.lostproperty@excess-baggage.comResolving travel problems: www.caa.co.uk, Gatwick Express: www.gatwickexpress.comOther trains: www.nationalrail.co.ukNational Express: www.nationalexpress.com, Fill in our online feedback formTel:0330 333 9268Book parking now, or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Sign up for exclusive Gatwick offers, news and competitions, Take a look at some of the great prizes you could win, Ask our chatbot for any flight info or shopping and eating queries you may have. I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. Local commuters are NOT exempt from the drop off charge at Gatwick, however, the Local Commuter Scheme can provide access to Gatwick Airport Station for people living close to the airport who regularly use the station to commute. Details on the airport website. 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The charges cannot be paid at an airport ticket machine or within the drop-off zones. Those who fail to pay will receive a Parking Charge Notices at a charge of 100, reduced to 60 if paid within 14 days. Autopay doesnt work!!! There are young children and this service is totally unacceptable, reading reviews it is a regular occurrence. I fly from Gatwick every 2 weeks. For more information on Parking Charge Notices, please visit our FAQ's here. Some people have been issued tickets so you need to make sure you follow the rules, Get the latest traffic & travel stories from Surrey Live straight to your inbox. I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. Its extremely stressful and there is never anyone to ask. Decided it needed a manager to watch the cctv one frame at a time to check my honesty. You are not permitted to leave your vehicle unattended on the Drop-Off Terminal Forecourts. 1.1 We will operate the drop off zone with reasonable skill and care (our obligations). or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Click here for our roll-up car parking prices, Read the full FAQs for drop-off and pick-up at Gatwick. Please note that our postcode accuracy on satellite navigation is variable, so always check the relevant road signs too. Decided it needed a manager to watch the cctv one frame at a time to check my honesty. Sun, 25 Jul 2021 - 09:02. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Shambolic system !!! Date of experience: February 03, 2023 Lost my property in the x-ray machine and failed to recover it. It applies to the designated drop off zones in both north and south terminals. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. Full Version: nj47. D. Hi Paolo, sorry to hear you've had trouble paying the drop-off fee here at Gatwick. We hope that you don't have to make a complaint about the service we offer, but if you do there are two stages to take to ensure you get a satisfactory outcome. These Terms cannot be varied except in writing by our Company Secretary. Respond once, saying the signage at Gatwick is appalling and you've added your case to complaint ref BPA-032489. Drop-Off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. While the fee starts off at 5, it can increase based on how long you spend. As I haven't picked up anybody this year I did wonder about the size of the sign posts - something else that the local press got hot under the collar about. Here are 8 tips for writing great reviews. Terminal Drop-Off Charge Customer support FAQs Contact us Manage your parking booking Airline contacts COVID-19 My Account Back to Main Menu Welcome to Heathrow Enter your flight details to check which terminal you need. If you stay more than 10 minutes, you will pay a higher charge: 5 for 10 minutes 1 for each additional minute up to 20 minutes I drove through Gatwick South. Please note that this option is charged at our standard Short Stay payment rate. Re: Gatwick drop off/ pick up charges 1 year ago Save The charge is 5 for drop off/pick up*. The decaying Gatwick 1950s plane left to rot in field near airport's runway, Top five tips for families at Gatwick Airport travelling with babies or young children, Pub could permanently shut because of Thames Water burst water main, Surrey homes without water for second day as tankers called in. Review of Premier Inn London Gatwick Airport (North Terminal) Hotel Reviewed 30 July 2022 You will receive a 100 pound 'charge' for dropping off or picking up directly outside the hotel entrance. 2023 Gatwick Airport. Maximum charge of 25 and the maximum length of stay 30 mins. Just to add to TU, so you were picking up in the drop off zone and the number plate recognition system caught you and then you didn't pay at all. Drop-off charges were introduced at Gatwick back in March 2021. I arrived at the airport with a 4 hour wait for the departure gate to open for pre security.There is not enough seating and got backache and felt terrible.I am not impressed with this airport .Just an expensive starbucks5 a coffee!Few seats and all taken Uncomfortable seats and impossible to rest. Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? 2 December 2022 at 12:17PM in Parking tickets, fines . All rights reserved. Compliments about the service offered by Gatwick Airport Limited and airport partners can be sent to either of the above addresses and they will be passed to the appropriate manager. If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees. Location and transportation. Follow the signs for 'North Terminal long stay' or 'South Terminal long stay', depending on which terminal your passenger is flying from. Post that it is 25 for the first 20 minutes followed by a fee of 1/min. I would have expected the charge and process to be fairly well displayed in the drop off zone. I wonder if this is a new system? I cant believe you didn't check before going to the airport, or was it 'it will be fine, I'll only be there a couple of minutes'. You can park up, meet your friends or family, and help them transport their luggage back to the car. And only serve to put people off. You can contact Customer Services here or by telephone: 0345 050 7080 (option 4). 4.3 The fee set out above is subject to our discretion and any fee reviews shall be notified to participants in the Local Commuter Scheme. Don't use the car park machines just pay at the barrier. Once we disembarked the plane, there was zero queue at border control (electronic gates). We heard lots of problems about getting disabled people through the airport. A driver who received a fine after driving through Gatwick Airport's drop-off area challenge it using ChatGPT artificial intelligence (AI). If you do not live within those postcode areas, you will need to pay the drop off charge each time you are dropped off at the airport to use the train station. We know that there may be questions you have about Gatwick or your trip. I cannot praise the special assistance team highly enough, they were outstanding and went the extra mile to help. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. The assistants were helpful and anticipated what I need to do. Gatwick parking deals from only 5.87 per day or 46.99 per week. As to expectiong those signs at Gatwick to spell . The only two negative aspects are: - Since they changed the website it is not always easy to find the section to book the car park with a discount. The COVID-19 pandemic has had a devastating impact on the aviation industry and as an airport we need to look at new revenue streams to help us continue to protect jobs and income while we rebuild. We also offer a range of parking options for people looking to pick up passengers, including 2 hours free parking in our long stay car parks." so why do regional airports with fewer passengers do so? Drop-off fees - Gatwick South Terminal. Failing to park in a designated parking area, Dropping off or picking up outside of a designated area. Gatwick Airport - Drop Off. We must enforce these restrictions for the safety of members of the public and Gatwick Airport staff. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Long queues and staff shortages almost seem to be planned for. 4.8 Local commuters will only be allowed to update their vehicle details twice during their 12 month membership. The most awful service I since came to Europe. It was good to learn that Gatwick have stepped up and got people to assist those in need. NCP may issue Parking Charge Notices for breaches of the restrictions. There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-111410868', '');}, 'log_autolink_impression');car parking charges, I am totally against fees for dropping people off. Get the latest Surrey traffic and travel updates direct to your inbox for free here. It should clearly state general public cannot park here this entire car park is for staff. I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. The South Terminal drop off area is located on the lower level and is signposted from the approach roads. LHR have had to introduce their usage charge as part of the approval for expansion. 2.10 If you do not comply with any of these requirements you will be issued with a Parking Charge Notice requiring you to pay any unpaid parking charge(s), together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs). We are not responsible for any consequence or loss arising from a failure by you to properly oversee your vehicle including any theft of or from a vehicle. Verification can help ensure real people write reviews about real companies. The drop off cost is 5. Get notified by e-mail when a reply is posted. Thanks, Lisa 1:12 AM - 26 Apr 2021 1 Like 1 reply 0 retweets 1 like Total hit to Gatwick (or the Sofitel) would be, at a guess, 100-200 a day as . 2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. Super fast. Shambolic system !!! Suggested companies are based on peoples browsing tendencies. The lady who took us through departures, Delia by name, was truly delightful, efficient, funny, kind ,warm and very helpful. Click here to see frequently asked questions. It's poorly sign posted to begin with and for anyone who hasn't travelled for god knows how long, you don't find out about this drop off charge until you get to the drop off area. Soured our entire experience with a 60 charge through a couple of weeks later. The scheme is for Drop Offs really. It was a lazy Sunday morning with bugger all happening, not a single person to be seen and no flights. I arrived at the airport with a 4 hour wait for the departure gate to open for pre security.There is not enough seating and got backache and felt terrible.I am not impressed with this airport .Just an expensive starbucks5 a coffee!Few seats and all taken Uncomfortable seats and impossible to rest. Anyone who holds an ID to work at the airport can apply for an exemption from the drop off charges. When we returned to Gatwick we were met by another lady assisted by a young man who again went the extra mile and stayed with us and helped us find the taxi we had booked and came with us helping with our baggage to where the taxi had parked.The total experience was no less than excellent and Gatwick should be proud of their staff, definitely five star. 4.11 Failure to renew access to the local Commuter Scheme before the expiry date will result in the termination of their free access. These include (but are not limited to): The charge payable for a Parking Charge Notice is 100 is paid within 28 days. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. Whilst the cameras may act as a deterrent to criminal activity, we do not make any representation as to the coverage provided or guarantee of the security of your vehicle in the drop off zone. Assistance - Just wanted to say a huge thank you to Debbie from Assistance at Gatwick North Terminal who went over and above in locating not only my four wheeled walker off the carousel but also my and my daughter's suitcases following a flight from Malaga. Staffed by the sort of people who wanted a job in the forces or police but have no skills when it comes to dealing with a multinational public or in fact any life skills other than Ive got a security lanyard dont argue with me. Hi All, be very careful. This can be reduced to 60 if the Notice is paid within 14 days from date of issue. It was introduced earlier this year. We do not accept responsibility or any liability to you where the performance of this contract is prevented or affected for any reason outside of our control, including but not limited to: war or threat of war, riots, civil strife, terrorists activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, pandemic or technical problems to transport, closure or congestion of public transport links, cancellation or changes of schedules in relation to any scheduled flights or business or personal travel plans, changes to government advice, regulations or law and all similar events. Please note that if you are a representative, we will need written authority from the individual concerned. 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What Gatwick terminal do Ryanair, Tui, easyJet and British Airways fly from? Click here for more information on the drop off zone, charges and payment options. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. I was introduced earlier this year. The officer has been dismissed without notice after they uploaded a podcast episode to Spotify, in which they discussed the an incident on Christmas Day and made a number of inappropriate comments referring to his ex-partner. One can claim the first ten minutes at the drop-off point as free. London Gatwick told us: " Unlike many airports, Gatwick does not charge to drop off passengers.