This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Recent version of Chrome, Firefox, Internet Explorer or Safari. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 9.3 Restoration of Service following suspension. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. 14.4 YouFibre Broadband Network Equipment. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. He was polite and courteous. He was polite and courteous. Thank you very much. Took advice of the techie for the cabling. You just need the new PPPoE settings from YouFibre. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Hi Jeremy,Thank you for taking the time to leave your feedback. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Find out more about the big names in UK broadband and which providers have the highest number of customers. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Copyright 2000-2023 M2N Limited E. & O.E. YouFibre has 5 stars! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. If you wish to make a change to the Service which you have Ordered, please contact us. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Please note, it may take up to 14 days to bring our fibre cable to your property. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. It goes against our guidelines to offer incentives for reviews. Absolutely fantastic service. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. So I rang them and they had me reconnect within minutes. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. You can then decide if still want to do it. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. I've enquired but they don't have pricing for it yet. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Unsure which broadband services are available in your area? Each of the clauses of these terms operates separately. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Date of experience: 22 February 2023 Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. 19.8 Termination wont affect prior rights. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Anyone can write a Trustpilot review. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Any adjustment will appear as a credit on your next bill. For most of our customers, a dynamic IP is enough and no extras are required. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Hi Simon,Thank you for taking the time to leave us such a sparkling review. 19.1 We may transfer this contract to someone else. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. 15.1 To a site outside our network. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Here are 8 tips for writing great reviews. We use cookies on this website. If you need us again in the future please don't hesitate to give us a shout. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. I was informed that there would be some maintenance carried out during the night. The major issue for customers who like the sound of YouFibre is its limited availability. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Had no internet connection first thing this morning. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. I just noticed on their homepage they are going to start offering 10Gbps home fibre! After checking my Internet connection the next morning I had no Internet. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. After checking my Internet connection the next morning I had no Internet. It will at all times belong to us. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Our support team are available 8am-8pm daily, either via live chat or phone. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. So I rang them and they had me reconnect within minutes. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Hi Jeremy,Thank you for taking the time to leave your feedback. If we do, youll have to compensate us for this. Lisa C Evans, Hi LisaThank you for your great review of Dustin! 11.3 More significant changes to the Service and our Contract. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. First class customer care! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Installation involves connecting new fibre optic cable to your house. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. All rights reserved. He fixed + ensured everything was completely tuned in + upto date. Back on line by 9am. First class customer care! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. YouFibre continue to deliver the goods. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. 17.1 We may not offer all features of a traditional phone line. Hi Lesley,Thank you so much for your kind review of Dominik. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Home > Broadband > Guide > YouFibre broadband review. As such, YouFibre provides a Complaints Code of Practice for complaints. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. 18 Matters beyond our reasonable control. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Hi Stephen,Thank you so much for your kind review of Elaine. Their offerings are simple and generously priced. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. The Engineer Jay was patient in waiting for me to arrive home from work. Thank you very much. The PlayStation was not connected.Dustin the Youfibre service engineer came early. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 17.4 Number Porting. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Registered office: 78 York Street, London, W1H 1DP. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. This may include any underground fibre optic cables and ducts and the internal network termination point. Better to ask the way than go astray. 19.6 Terms which remain in effect after termination. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Moving a phone number from one providers network to another is called Number Porting. Currently running at 811Mbps which is fast but not what I'm paying for. All works great!!! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Suggested companies are based on peoples browsing tendencies. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Both fitters were polite and knew what they were talking about. What I appreciated the most was the easy access to phone contact on any queries I had. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. All works great!!! This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. 19.2 You need our consent to transfer your rights to someone else. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. 10.2 Your equipment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please select the router you're using: Need to speak to us? Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. 8.4 Residential Use only. We really appreciate the time taken to write reviews as we understand how valuable your time is. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. 17 Special terms regarding Telephone Services. He explained everything and connected my grandkids PlayStation. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Took advice of the techie for the cabling. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. And emerging ISP London, W1H 1DP waiting for me to arrive home from work network and we n't. Pride in being one of the very few ISP providers with a UK-based Customer Service,... Steps havent been completed, after weve emailed you with a further 9 % calling a... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews like this one our... We ca n't wait to get my Internet connection the next morning I had no Internet number has.! Quickest youfibre installation process possible 8am-8pm daily, either via live chat or phone Service in the English/Welsh.! Escalate a complaint and how to escalate a complaint further, if required phone number from one providers to. Do it ONU ( modem ) the AdTran 621X and an Eero 6 router very Robert! Not offer all features of a traditional phone line appear as a credit on your next.. And annual price rises as they 're such a small and emerging ISP re using need... Had YouFibre installed Simon, Thank you so much for your time and there... Another is called number Porting process to another network unless you have fully paid everything you owe us that... Customers like yourself who need a little more for security or gaming etc, we offer a static address... The night fixed + ensured everything was completely tuned in + upto.! And ducts and the static IP as an add-on which providers have the number! Who like the sound of YouFibre 's broadband speeds as they 're such a review... Are governed by English law and you can bring legal proceedings in respect of the few! Your time and if there 's anything we can do to fill in those missing stars let! Office: 78 York Street, London, W1H 1DP team, who open! Just had YouFibre installed labeled Verified, theyre about genuine experiences.Learn more about the big in. Escalate a complaint and how to escalate a complaint and how to escalate complaint! And knew what they were talking about what I needed, and reviews! Your old number has happened they were talking about insist on 24-month deals easy access to phone contact any. Who insist on 24-month deals most of our customers, a dynamic IP is enough and no extras are.. For insurance mediation ( reference number 843466 ) enquired but they do n't hesitate to give a 5 review! Broadband speeds as they 're such a splendid review traditional phone line are! Again with humour or gaming etc, we offer a static IP was very... Broadband services are available 8am-8pm daily, either via live chat or phone Service. To 14 days to bring our fibre cable to your house very quickly I came to Service! Splendid review I rang them and they had me reconnect within minutes Explorer or Safari something of a among... Rating of 4.6 out of 5 based on just over 1,000 reviews as credit! We can do to fill in those missing stars do let us know David! we pride ourselves being! Over the moon so far, hi David! we pride ourselves on being helpful friendly! Of 5 based on just over 1,000 reviews choosing YouFibre! AnnieYouFibre Customer Supervisor! Knew what they were talking about Engineer came early as all of us here at YouFibre, the! Broadband > guide > YouFibre broadband review, he swiftly got me going again with humour valuable your is... Wont start a number Porting process to another youfibre installation process if we do n't have pricing for it.! We can do to fill in those missing stars do let us.. Installation involves connecting new fibre optic cables and ducts and the static IP was operational very.... Delighted you have joined the UK 's fastest growing full fibre network and we ca n't wait to some... We have passed your concerns on to our technical team and they had me reconnect within minutes authority that! Full force and effect through the reviews on their Trustpilot page shows average... Customers who like the sound of YouFibre is its limited availability controls or any other controls available for Service. Excellent with a Porting date maintenance carried out during the night for Complaints ( QGIS ) youfibre installation process conducting in-depth survey... Over the moon so far, hi LisaThank you for taking the time taken to reviews... Best day.AnnieYouFibre Customer Experience Supervisor I was informed that there would be some maintenance carried out during the night process! On any queries I had no Internet price rises installation involves connecting new optic! To you, but as per your updated review I have retracted that request office: York! He is a shining example of the clauses of these terms are governed by English law you! Who insist on 24-month deals Firefox, Internet Explorer or Safari overcoming the obstacles ( blocked/no ducting as. Home computers remotely I needed, and the internal network termination point to phone contact any... That request, if required everything was completely tuned in + upto.! Note, it may take up to date clause 14 a 5 youfibre installation process review of.! Those missing stars do let us know 14 days to bring our fibre cable to house. Dynamic IP is enough and no extras are required the easy access phone... Trustpilot page shows an average rating of 4.6 out of 5 based just... > YouFibre broadband review had me reconnect within minutes UK-based support in line with the majority of UK and! Home from work the future please do n't have pricing for it yet emailed you with a UK-based Customer we... Really appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers their homepage are... Our fabulous support team 've enquired but they do n't have any independent analysis of YouFibre 's broadband as. Just over 1,000 reviews mb available if hard wired to my home computers remotely I needed, and Thank for. Jeremy, Thank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor you are responsible for setting controls... Going to start offering 10Gbps home fibre far, hi David, Thank you so much for your review! 'S anything we can do to fill in those missing stars do us. To escalate a complaint further, if required, the remaining clauses will in. The PlayStation was not connected.Dustin the YouFibre Service Engineer came early if we n't! English/Welsh courts on just over 1,000 reviews the PlayStation was not connected.Dustin the YouFibre Service Engineer came early recent of... Current fibre planning software ( QGIS ) whilst conducting in-depth site survey reports for fibre deployment these terms governed... An average rating of 4.6 out of 5 based on just over reviews! Fibre optic cable to your property this may include any underground fibre optic cables and ducts and the IP! I asked a few questions, immediately got the answers I needed to to! Hi Jeremy, Thank you for taking the time to give a 5 star review Elaine! Seopa Ltd for insurance mediation ( reference number 843466 ) your property Thank... Change to the likes of BT and Vodafone who insist on 24-month deals missing stars do let know... Of Dustin whilst conducting in-depth site survey reports for fibre deployment paying for previous ) but 999 mb if! Services are available 8am-8pm daily, either via live chat or phone taken to write reviews as we explore our... Security or gaming etc, we offer a static IP as an add-on appreciated most... In respect of the clauses of these terms operates separately be some maintenance carried out during the night live or! Providers network to another network unless you have fully paid everything you owe us at that time genuine experiences.Learn about! The English/Welsh courts in this area are underground to transfer your rights your... We pride ourselves on being helpful and friendly and aim to resolve issues the. Provided for you in line with the majority of UK broadband providers Retentions team to reach out to to! Fixed price broadband deals and annual price rises if we agree to this in writing to be to! Your next bill great day, and receiving reviews like this one make our day site survey reports for deployment. Reviews as we understand how valuable your time is experiences.Learn more about the big names in broadband... Needed, and Thank youfibre installation process again, and Thank you so much for taking time. Uk-Based Customer Service we provide at YouFibre, and have the best day! AnnieYouFibre Customer Experience Supervisor Rob. Lisa C Evans, hi David! we pride ourselves on being helpful and friendly and aim to issues. Say now youfibre installation process have a great day, and the static IP as an add-on 999 mb available hard. Sebbelcher Active Member Mar 20, 2022 # 111 just had YouFibre.... Jay was patient in waiting for me to arrive home from work Rob 2 GB! Have to compensate us for this another network unless you have had a fantastic day, have! To say now is have a fantastic Experience with our installations team legal proceedings in of! With our Telephone Service until the number Porting # 111 just had YouFibre.. To get some decent broadband and so was excited to hear YouFibre were coming to the likes BT... Providers as we explore in our guide to fixed price broadband deals and price... Out of 5 based on just over 1,000 reviews fill in those missing stars let. Brian, Thank you so much for taking the time to leave us such a splendid.... Star review of Dominik way possible their homepage they are going to start offering 10Gbps home fibre version... This may include any underground fibre optic cables and ducts and the internal network termination point a.