You can also set up or amend an existing Direct Debit to make Boosted Payments. When you take out a marbles account, we ask you to have Internet Explorer or Netscape version 4.0, or above. Online account management View transactions and track your balance whenever and wherever you want. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. The FCA requires us to monitor all our customers accounts to see how theyre managing their repayments. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Terms apply. If you dont receive this, please call Customer Services on 0333 220 2692*. These TPPs are sometimes known as Account Information Service Providers and offer such services as the ability for you to look at all your bank and credit card accounts through one Mobile App or Website. You can use Find My Device to lock it, via the following link: You can then secure it with a new password, or erase your personal data. Just take a look at the summary on the first page of your statement. Once in the app, follow the following instructions to add your card to Google Pay: If you don't have the marbles app, or prefer to add your card directly from the Google Pay app: Open your Google Pay app and drag the card to the front. If you aren't happy with the final response, including if your complaint is rejected, or you do not hear back, you should contact us. If you suspect you have fallen victim to online fraud, please contact us immediately on 0330 838 0180*. Lloyds Bank plc adheres to the Standards of Lending Practice, which are monitored and enforced by the, MBNA Limited and Lloyds Bank plc are both part of the Lloyds Banking Group. They should agree with you that they will keep these details safe and will only use them for the purpose(s) you have agreed with them. The Certificate is issued by Verisign, a company who are experts in Internet security. We'll cancel your card immediately, protecting your account from fraud. From within our app, please select 'Apply' at the bottom of your screen. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. Phone number : 08003282523 Online Account Manager and the App provide you with 24/7 instant access to your account where you can: We recommend you contact the company that you booked your travel with to see if you can rearrange your holiday or obtain a refund. On 01-08-2018, an answering machine gived another customers service number. Ridiculous at anytime and specially these days. This is what we call a preauthorised transaction - it results in the relevant amount being deducted from your available balance only (it is not however processed as a transaction). If you need to speak to a member of the team, please contact us. Complete the short form For all cards enter the main cardholder's credit card number, date of birth and credit card expiry date and then select 'Activate'. Enter the information from the personalized card you received in the mail. The receipt includes details of your current purchase, such as the retailer's site name, purchase amount, and the date of the purchase. If you set up a Direct Debit, the amount will be shown on your statement and your account summary online each month before your Direct Debit is collected. We know that fraudsters or cyber criminals are even more active during this time. We charge different interest rates according to the different ways you use your marbles credit card, for example the interest rate charged for cash withdrawals is different to the interest rate charged for purchases. Or if you prefer, you can choose from various Direct Debit options including making the payment requested on your statement, the boosted amount, the full outstanding balance or a fixed amount. Always tell us if youre moving house, keep your statements and receipts safe (dispose of them securely) and never disclose your PIN to anyone else, not even a marbles card customer services advisor. If you are struggling with financial difficulties you may benefit from some free and impartial advice. Youll generally only need it when youre paying for something over the telephone or on the Internet and if you arent 100% sure of the credentials of the person or website asking for it, its always best to check. We are creating a direct link between your interest rates and the Base Rate. marbles Secure is designed to help protect your existing marbles card. Change your payment date up to twice a year. Subject to status. Your marbles card details are not stored on your device because when you pay using Apple Pay the data is encrypted. Boosted Payment you are opting to pay a higher amount than the contractual minimum payment each month in order to pay off your balance faster and to save on interest. To view the marbles Secure conditions, please go to the terms of use page. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. Firewall protection to stop unauthorised access and protect the information on our systems; Protection of your personal data using SSL (Secure Sockets Layer) encryption; Double-clicking the yellow padlock at the bottom-right of the browser window when you move to secure pages (https) allows you to view the security certificate, which confirms you are on a trusted, secure site; Our dedicated security teams also analyse and monitor transactions, 24 hours a day. To be eligible for a Marbles credit card, you must: Be at least 18 years old. You will get a page with a Processing. message after you have entered your payment details. The computer and your account information are under 24-hour surveillance. The registered office for these companies is: 7 Handyside Street, London, N1C 4DA. Your promotional and Purchase Plan rates will remain the same for the amount of time you agreed with us, as long as you continue to pay your balance on time and don't go over your credit limit. Once you have set up your Direct Debit we will send you an email or SMS the next working day advising that your Advance Notice document and Direct Debit guarantee can be viewed in the Online Account Manager. If you have registered for online services, you can do this by logging into your online account servicing and updating them there. How do I activate my card online? When you set up your Direct Debit we will tell you if it will be ready in time for your upcoming payment due date. In certain circumstances we may freeze your card until you increase your repayments. Data encryption may sound fearsome, but actually it's a good thing. You can of course make additional payments whenever you choose. Representative Example: If you spend 1,200 at a purchase interest rate of 34.95% (variable) your representative APR will be 34.9% APR (variable). Alternatively, you can register for Online Account Manager, and we will notify you when your next statement is ready to view. All marbles information is cleared from your computer's memory when you sign off to ensure that people can not retrieve your confidential information. Registered in England and Wales under company number 02783251. Our system uses many layers of security including a Password and Security Number. MBNA Home Insurance is arranged and administered by Lloyds Bank Insurance Services Limited, and underwritten by Lloyds Bank General Insurance Limited. Your calls may be recorded for accuracy of information. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! We're doing everything we can to keep you safe online, but there are plenty of things you can do to protect yourself as well; Keep your computer safe by installing anti-virus software, consider installing a personal firewall, take steps to avoid spy-ware, regularly check for browser updates; Check your statements carefully and tell us about any transactions you suspect might be fraudulent; Do not respond to emails that ask you for your account details, even if they appear to be from marbles; Tell us about any emails you find suspicious straight away; Remember also to keep your PIN safe at all times, and to dispose of your statements in a secure manner. You have the choice to pay more than this, and can repay any amount up to full balance. No, if you have gone overlimit or miss a payment your card will not work on Apple Pay. You can see your balance, check what you've bought recently and look back at past transactions, all online. How do I activate my card? Calls to 03 numbers will be charged at a standard national rate. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services. If you choose to use a TPP, please ensure you understand how their service works, such as how they access your account with us and how they will protect your data. Failing to keep up with your repayments will also result in any promotional offers being withdrawn and you will have to pay the standard purchase rate on these amounts. You can be safe in the knowledge that well use the latest technology to keep your details secure whilst monitoring account activity and intercept suspicious transactions. As a marbles cardholder, you can contact us to change your monthly payment date to suit your personal circumstances. If youve forgotten your PIN, you can get an instant reminder using our app. For complaints, you should contact the financial ombudsman service at complaint.info@financial-ombudsman . Cons of the marbles credit card. After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Google Pay wallet will be immediately linked to your new physical card, allowing you to spend via Google Pay whilst you wait for your physical card to arrive. They're a thousand million times more likely to win the lottery! marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. Please note that you will need to be registered with Online Services in order to do so. Choose a monthly repayment date that suits you. We send your Internet ID to you separately from your Password. On top of the convenience that a marbles Mastercard gives you, our online account servicing lets you stay in control of your finances. An automated service is also Monday to Sunday 24 hours. The TPP is not permitted to change any of your preferences, direct debit details or any information about you and cannot initiate a payment from your account. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. You can make Boosted payments manually online or by calling our automated customer service line. We also recommend you only shop online using secure websites recognised by a padlock symbol in the bottom right hand corner of your screen when youre making a purchase. You can do this simply by using the PIN change facility on any ATM machine offering PIN services option and following the instructions on screen. Find out whether you could be accepted for a marbles credit card before you apply without affecting your credit rating. By post It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692*, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer ServicesPO Box 136SheffieldS98 1HB. Credit available to UK residents aged 18 and over. Yes, you can change your Payment Due Date 3 times a year. Subject to status. The FCA set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers. Depending on the credit card you have set up, you'll now have access to a range of online services. While enjoying the tightest security annoyingly I've been with them 9months, never missed a payment, never gone over my limit, yet refused to higher my limit. You should have all the claim information in the packs sent to you. Receive spending alerts to help you avoid exceeding your credit limit. When it comes to security, no one takes it more seriously than marbles. 3. If it doesnt arrive you can request a new one. Available to UK customers only. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. More information on the Group can be found at. No, if you have gone overlimit or miss a payment your card will not work on Google Pay. If your balance is less than 5, then the full amount will need to be paid. Go to 'Login' to access your account or 'Register' to create your account. For the wellbeing of our colleagues, we have reduced our call hours, but you can fully manage your account through our phone system, Online Account Manager and the App outside of these hours. We can refuse to allow a TPP to access your account where we are concerned about unauthorised or fraudulent access by that TPP. Please always remember that we will never ask you for your PIN or personal details by email or SMS. If you dont have a mobile phone, you can download the marbles Card app (if you have access to a device). Representative Example: If you spend 1,200 at a purchase interest rate of 34.95 % (variable) your representative APR will be 34.9 % APR (variable) If you go over your credit limit at any time during the month you will be charged a fee of 12. No interest will be charged on purchases if every statement balance is paid in full by the payment date. If low payments continue for a long period, you may be considered to be in Persistent Debt and we will be in contact to discuss options to help you pay down your debt. Within 8 weeks of receiving your complaint, you should also either receive a final response, or a communication outlining when you can expect a final response. Phone number : 08003282523 Please note that this does not affect any rights and obligations you or we have under the Data Protection Legislation and you may withdraw this consent by closing your account. Credit available to UK residents aged 18 and over. If you make an additional payment 3 or more working days before your payment due date your Direct Debit amount will reduce by the amount you have paid. Google Pay does not send your real card number to the merchant, instead a single-use virtual account number is assigned. The monthly Payment Requested includes your contractual minimum payment and, where shown on your statement/account summary includes: If you had a Direct Debit set up to pay only the contractual minimum payment, we will now collect the full Payment Requested amount unless you contact us and ask us not to. marbles have serious concerns about the privacy and security of financial data when customers pass their security details onto an aggregation service. At any bank (using Giro Credit Slip) 5 working days, Online and telephone banking 1 working day, your monthly instalment plan payment; and/or, contractual minimum payment (plus any arrears), monthly instalment payments, if applicable. Consequently, we do not recommend that customers currently use these services. Accepted all over the world, marbles gives you flexibility and convenience at your fingertips. The Bank of England Base Rate (also known as Bank Rate) is the interest rate set by the Bank of England. To pay with Face ID, double-click the side button, glance at your screen, then hold iPhone near the reader. To help you clear your balance faster and save on interest you can make a Boosted Payment. You can do this online using Online Account Manager or by using our automated customer service line. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. If you do, we will contact you to let you know and suggest ways that you can increase your payments. Credit available to UK residents aged 18 and over. If not, please allow up to 7 working days for your payment to clear before you try to use your marbles credit card again. Apple Pay can be used anywhere you see the Apple Pay or Contactless icons around the world. On Apple Watch, double-click the side button and hold Apple Watch up to the reader. The APR applicable to your account will depend on our assessment of your application. It's simple to activate your credit card online using our secure online form. Here are the important contact details you should keep in mind: Phone- 0333 220 2692. Terms apply. Success Contact information for Marbles Activate your marbles card with its free or geographic phone number. Whats more, you can change this three times per year free of charge. Then once you are in it crashes constantly, freezes, goes through making a payment and confirms the payment as you make it but doesnt take the money. If youre suspicious that your personal details may have been used fraudulently, its always best to obtain a copy of your credit report. With online account servicing and a host of other benefits, it pays to use your marbles. You may be able to complain to us or to the Financial Ombudsman Service after the deadline, if you couldn't complain within the time limit due to 'exceptional circumstances'. To make the Recommended Extra Payment, you can use any of the methods shown on your statement including online, by cheque or phone whichever works best for you. The FCA has considered ways in which credit card customers can avoid long term debt. If you have not already reached your credit limit and have available credit you can continue using your card. The Card Security Code is the last three digits that appear on the back of your card, on the top right hand corner of the signature panel. By post - It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692 *, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer Services. Activate your marbles card 09042890159 Calls cost 2,50p per minute plus your phone company's Access Charge Contact information for Marbles Activate your marbles card with its free or geographic phone number. Receive eStatements and manage payments. This is an additional amount on top of your contractual minimum amount which we recommend you pay to clear your balance faster and help ensure your account does not fall into Persistent Debt. Download the app and click Register for Online Account Manager. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. If you dont have a Direct Debit set up, we recommend you pay the full Payment Requested shown on your statement. If you'd like your details to be removed from postal mailings in general, we suggest that you register this preference with the Mailing Preference Service at www.mpsonline.org.uk. The developer, NewDay Ltd, indicated that the apps privacy practices may include handling of data as described below. Here are just some of things you can do online: Find out about how you can manage your cards with our app and Online Services. Information about COVID-19 and your finances is also available on the FCA's website. If you do receive a request like this or are worried about the content of emails you receive from us, please let us know straight away on 0333 220 2692*. Google Pay can be used anywhere you see the Google Pay or Contactless icons around the world. Just remember to make sure you pay at least the contractual minimum payment each month by the due date shown on your statement. Everyone just uses phones and tablets. More information can be found here: https://support.google.com/pay/answer/7643995?hl=en&ref_topic=7625138. Manage your account anywhere, anytime, with our secure mobile app. Any promotional rates you have (including instalments) will not be affected by any Bank Rate changes. Regularly making payments higher than the contractual minimum payment will help to avoid your account being in Persistent Debt. As soon as you realise that your card is missing, please telephone us immediately on 0333 220 2692*. Your marbles credit card is eligible for the marbles Secure service. During the period between your monthly statement dates, you can make a maximum of ten cash advances at an ATM and a maximum of ten cash advances in branch. Lloyds Bank plc Registered Office, 25 Gresham Street, London EC2V 7HN. Our consumer brands include the aqua, marbles and Opus branded range of credit cards. 968406, Registered Office: 25 Gresham Street, London EC2V 7HN. This ensures that no strangers are looking over your shoulder or watching you on close circuit TV. If the code still doesnt work, you can simply request another one. We will also report the missed payment to credit reference agencies. It's protected electronically by what's called a firewall. Tap More > Contact Us > Chat Now, to access our Chat service. If you need to connect with us, the easiest way to is to chat with us through your marbles App. NewDay is a fresh, new alternative in financial services and one of the UK's fastest growing companies, welcoming over one million new customers last year. You can choose from one of the following options: We will send you a text/SMS alert message if youre getting close to your credit limit. The issue of a credit card or loan and the amount of credit or lending offered to you depends on an assessment of your personal circumstances. If you're already logged in to online servicing, just go to 'Activate your new Barclaycard' and follow the simple steps. Having a marbles card is really handy. The automated process will help you activate your card . You should always review the full OTP message you receive, checking it accurately describes the action you have requested. Each month you'll receive a statement from us showing where and when you used your marbles card, together with the amounts you spent. 3) No scrambling - SSL uses what's called a Message Authentication Code (MAC) to stop anyone messing about with the marbles website. Youll need your new credit card to hand and we may need some of your personal information to complete the activation. You dont need to activate replacement cards - if theres no sticker on the front, theres nothing you need to do. It has introduced new rules which require us to take steps where customers are in Persistent Debt. That's because, if you do, we can make everything as secure as possible. If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0333 220 2692* immediately to disable your card in Apple Pay. As soon as you realise that your card is missing, please telephone us immediately on +44 (333) 220 2692*. Okay, the bad news is you'll have to enter your Password each time you log in. Your card is now activated and ready to use straight away. You can find out when your payment is due on your monthly statement or on your Online Account Manager. Marbles credit card, just want to let people know what an awful, moneygrabbing, inhumane and inconsiderate company this is. You have the choice of setting up a Direct Debit to cover at least the contractual minimum payment, the full amount due or a set amount each month (where this is less than the contractual minimum payment shown on your statement, the contractual minimum payment due will be collected). Initial credit limit as low as 250 - although it could be as high as 1,200 - subject to status. when booking a hotel or hiring a car) the transaction amount may be unknown at the point you authorise the transaction. If you have a balance and you have not received a statement, please call Customer Services who will be able to help you. We will issue you with a Password. If you pay your full outstanding balance in full and on time every month, there will be no change in the amount you pay. For customer enquiries or to make a payment: 0333 220 2691*. More information on the Group can be found at www.lloydsbankinggroup.com. We have a team of specialists who can look at your options and find the best way we can help. As soon as you realise that your card is missing, please telephone us immediately on 0333 220 2692*. When your card arrives, visit barclaycard.co.uk/activate and follow the easy step-by-step instructions. Never share your OTP with another person. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. The charges are applied automatically by the system unfortunately. You can make payments at any point during the month even if you haven't received your statement yet. You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. A one-time passcode (OTP) is a unique code that will be sent to the mobile or home phone number registered to your account to authorise certain actions, such as online transactions. Each user is given their own unique set of Internet ID's and we ensure that all your security details are kept separate. This usually happens when you pay only the contractual minimum payment, or an amount close to it, each month. Online account manager. You will not normally be charged for receiving an OTP. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. Make a payment on your account. We recommend all customers register for Online Account Manager and download the marbles App. The Recommended Extra Payment may change each month so you should also check your statement. Select Google Pay at checkout and confirm your purchase. As a responsible lender, we monitor accounts on an ongoing basis to see how youre getting on and consider what is affordable before increasing a credit limit. Lines are open 8am-8pm every day. 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